1st Level Support E-Banking

Employment contract:

Standard / Permanent


Madrid, Community of Madrid, Spain





BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.

Within Group BNP Paribas ITO Function, Global Trade Operations, a community of 700* people in the 3 CIB regions & 50 countries, leverage on their integrated and global model to accompany the business strategy being the Global Trade operations Platforms a key enablers of the transformation.

The European Trade Finance Service Center has 115 employees across 16 nationalities in Spain and provides solutions for Domestic and international Guarantees, Syndicated guarantees, Fronting, Green and sustainable linked guarantees and Documentary products (Import and Export) for both, corporations or institutions, in close collaboration with the Global Trade Solutions teams.




The 1st Level Support/E banking is responsible to give support to the TFSC and local users in relation to the IT tools used in the Guarantee business and be involved in the migrations and releases of Dwings.  




  • Detailed responsibilities:
  • User support to all tools (Dwings, EPS, Ivision, TDR…)
  • Registration of the incidents in Service Now
  • Provide business expertise
  • Follow-up and coordination of incidents
  • Communication to users
  • Dwings Training
  • Support in the different migrations to Dwings (preparation of the enrichment file, UAT …)
  • Support in the different releases to Dwings (UAT …)




  • Good understanding of Guarantees products
  • Systems and processes: Atlas, Operational Tools (EPS, Aval….) , TDR, Good working knowledge of Word/Excel.
  • English. C1 level.




  • Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
  • Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
  • Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
  • Flexible compensation plan
  • Hybrid telecommuting model (50%)
  • 31 vacation days


Diversity and Inclusion commitment


BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.