Asst. Vice President/Vice President – Loan Services – Credit Ops APAC

Employment contract:

Standard / Permanent


Mumbai, Maharashtra, India






About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.


About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability



Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.


Job Title:

Loan Service Middle Officer



 7th March, 2024


ITO – Credit Ops – Loan Service Middle Office



Business Line / Function:


Reports to:




(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

The Loan Service team sits with the Credit Operations department within CIB IT and Operations in the bank. The Loan service team manages the events within the life cycle of a loan once a credit facility has been granted to a client (primarily corporate clients) and is split into 2 functions: the middle office function and the back office function. The responsibilities highlighted hereunder is part of the middle office function.



Direct Responsibilities


Management of the life cycle of a corporate loan in the Loan Service Middle Office team:

–       Consisting of vanilla loans, syndicated loans and bilateral structured loans.

–    Supervise processing of Loans & Deposits transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

–   Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

–    Support MO to address ultimate client needs and resolve customer complaints if any

–    Monitor turn around times, and operational efficiency . Resolve customer complaints and queries.

–    Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.

–       Ensures all processes and controls related to pre-booking (limit check, callback, etc) are performed in accordance with the team’s established operational procedure and within the internal control framework of the bank.

–      Communicates client’s request to Treasury team to ensure the client’s request is properly funded before actual drawdown.

–     Management of the loan lifecycle in the bank’s internal system in accordance with the client’s instruction.

–       Manages the post-booking loan events such as fee management, invoicing, chasing.

–       Liaises with relevant stakeholders of the bank in case of abnormal events.

–       Applies exceptional procedures as designed by the team where needed.

–   Reporting and management of loan provisioning process in close co-ordination with Finance and dedicated front office desks for handling such types of loans.


Ensures operational excellence.

–       Ensures timeline escalation and reporting of anomalies/incidents.

–       Continuously ensures the operating procedures are reviewed and updated.


Change management tasks

–       Support and/or contribute to change initiatives (regulatory, internal, etc), as requested by the regional/global Credit Ops office.

–       Contribute to all internal and external audit audit missions.


Contributing Responsibilities


Good knowledge of the loan products and business lines.

Some accounting knowledge

Excellent command of MS Office (Excel + Word).

Planning & Organization skills (setup and follow schedules).

Oral and written communication skills (internal and external, from Business lines to Back Office).


The candidate shall be resourceful, willing to take responsibilities and accountabilities and work with all levels of the organization in order to fulfill expected duties. Accuracy and commitment to the job are key requirements of the job.


Technical & Behavioral Competencies


Minimum 10-12 years of relevant working experience

Prior Team handling experience

Diploma holder

Meticulous and attentive to details

Common sense / Ability to learn from experience

Going above and beyond individual objectives for the benefit of the bank as a whole

Sharing ideas, insights, knowledge and relevant information with colleagues and beyond

Enhance Employee Engagement through regular communication and team activities.

Creating a string second line of leadership team, to build the SME capabilities.

Timely publishing of all KPI/ Dashboards with accuracy and projecting the right picture.

Identify areas of improvement through regular brainstorming sessions and strategize on how to be simple and efficient in day to day work

Build Subject Matter Expertise and Develop SMEs

To ensure team members comply with in-house requirements and internal guidelines

Compliance to Escalation Procedure for Incident Management


Familarity with Computer applications, MS Office, Business Objects etc

Familarity with Back Office Operations, Processes and systems.

Knowledge on various regulations connected with Banking Operations.

Operational Risk awareness

Knowledge on Banking Law & Practice

Product Knowledge on Cash Management


Ability to support the teams 

Crisis Management.

Maintaining cordial relationship among the teams

Delegating and Developing Others