AVP/VP – Change Management Operations

Employment contract:

Standard / Permanent


Chennai, Tamil Nadu, India





Job Description 

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.


About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions. 


About Business line/Function :

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.


Job Title:


AVP /VP – ISPL Change Management Operations






ISPL Operations Change Management, CIB-ITO



Business Line / Function:

Change Management Operations

Reports to:


Head – Change Management Operations


(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

An increasing role is played by ISPL Operations to support various Business lines. The position’s main purpose is to equip ISPL Operations with the ability to contribute to Transformation around the 5 levers defined at Group level


v  Implement new customers journeys

v  Upgrade the operational model

v  Adapt information systems

v  Make better use of data to serve clients

v  Work differently


Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various Operations departments (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)


To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)


Detailed description of the role:


Transitions / Strategic Projects

a)     The E2E management (Outsourcing and Insourcing) aspect from the Beneficiary to the Provider for each activity to be transitioned

b)     Liaise with the Business stakeholders

c)       Asses the Criticality and Risk nature of the activity to be outsourced

d)       Create Business Cases (Financial impact – Cost Saving / Avoidance)

e)       Outsourcing Committee Kick Off

f)        Liaising with and Gathering of Opinions & Approvals from Beneficiary, Central and Provider Transversal functions

g)       Involvement in E-Transformation committee

h)       Ensure completeness of Documentation aspects and formalities (Specificities)

i)         Consider Regulatory aspect (Approvals / Notifications)

j)       Monitoring of all transition related activities

k)      Management Decks and Governance

l)       Transversal Topics : SLAs, Committee approvals and evidence documentation

m)    Ensure appropriate escalation to management as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit

n)     End to project planning and execution of various strategic projects


Technical & Behavioral Competencies

v  Project & Transition Management

v  Organization agility & optimization

v  Operational Risk & Control awareness

v  External Customer & Service Focus


v  Takes initiative & is results driven

v  Decision capabilities

v  Excellent Interpersonal & Communication skills

v  Ability to innovate & manage change & complexity with confidence



Specific Qualifications (if required)

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.


Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Ability to synthetize / simplify



Ability to deliver / Results driven



Creativity & Innovation / Problem solving



Critical thinking



Transversal Skills: (Please select up to 5 skills)




Ability to manage a project



Ability to understand, explain and support change



Analytical Ability



Ability to manage / facilitate a meeting, seminar, committee, training…



Ability to anticipate business / strategic evolution



Education Level:

Bachelor Degree or equivalent



Experience Level

At least 12 years



Other/Specific Qualifications (if required)