CIB Mexico Head of Enterprise Services

Employment contract:

Standard / Permanent


Mexico City, Mexico





About BNP Paribas Group

BNP and Paribas merged in 2000 to create BNP Paribas. BNP Paribas offers a wide range of financial and advisory services to its clients including large corporates, public institutions and financial institutions. BNP Paribas is a leading bank in Europe with an international reach. It has a presence in over 70 countries, with more than 180,000 employees, including more than 140,000 in Europe. The Group has three operating divisions: Commercial, Personal Banking & Services (CPBS), Investment & Protection Services (IPS) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, Corporate and Institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg). BNP Paribas enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

About BNP Paribas Corporate and Institutional Banking (

Fully integrated in the BNP Paribas Group, BNP Paribas Corporate and Institutional Banking (CIB) is a leading provider of solutions framed in three business lines: Global Markets, Securities Services and Global Banking all offered to two client franchises: corporates and institutional, and operates across EMEA (Europe Middle East Africa), APAC (Asia Pacific) and the Americas. The bank is a global leader in Debt Capital Markets and Derivatives. It is a top European house in Equity Capital Markets and it has leading franchises in Specialized Financing. In Securities Services, it is a top five House worldwide: it provides multi asset, post trade and asset servicing solutions for institutional participants in the investment cycle, from the buy-side and sell-side to corporates and issuers. BNP Paribas CIB strives to service the global economy by providing solutions to its clients in financing (ECM, DCM, specialized financing), flow banking (trade finance and cash management), financial advisory (M&A, project finance), global markets (interest rates, credit, foreign exchange, equity derivatives), risk management, and securities services.

About BNP Paribas Corporate and Institutional Banking in Mexico

BNP Paribas Corporate and Institutional Banking has had a representation office in Mexico since 1966. Since then, BNP Paribas has played an important role in financing Mexico’s development into the 21st century. BNP Paribas was one of the founders of Banco Nacional de Mexico (Banamex), one of Mexico’s largest banks, at the end of the 19th century, and stayed as a minority shareholder until the nationalization of the banking system in 1982. BNP was first established in Mexico more than half a century ago also acting as an important shareholder in Banco del Atlántico until 1982

BNP Paribas Mexico is expanding and has started operating in 2021 a full-fledged Mexican bank to better serve its clients through local operations performing local and global markets activities. Operations out of BNP Paribas Mexico include trading and market making activities on interest rate derivatives, forex (spot and forward), bonds, repos and reverse repos on MBonos, UDI and Bonos. The coverage activities focusing on Mexican corporate and institutional clients will remain and expand.

Mission Statement

The CIB Mexico Head of Enterprise Services is accountable for the management of the CIB Mexico Enterprise Services organization and execution of activities under the organization, which encompasses Procurement & Performance, Third Party Management Organization (TPMO), Outsourcing/SLA Management, and Workplace & Corporate Services.

·     Procurement’s core objectives are to manage the acquisition of quality goods and services and act as an enabler to reduce costs and optimize end-to-end synergies locally in accordance with the Supplier Risk framework (Financial Security included). While the role is primarily focused on CIB, strong coordination and collaboration of all BNP Paribas entities in territory under a “one-bank” spirit is expected, allowing the best synergies and cost efficiency mechanisms possible for BNP Paribas in México.

·       TPMO’s core objectives are to be responsible for implementation of TPRM (Third Party Risk Management) in line with the bank policy and regulatory expectations, and to coordinate efforts around Third Parties, facilitate management and business owner awareness of the Third-Party Service Providers Risks, and monitor, manage, and report program KPIs and identified risks effectively and transparently to the appropriate designated committees.

·       Outsourcing/SLA Coordination’s core objective is to support Relationship Managers (RMs) in their outsourcing arrangements ensuring maintenance of documentation and centralization of the risk cartographies of the outsourcing strategy (both external and internal to the firm globally)

·       Workplace & Corporate Services’ core objective is to adapt global real estate strategy to local market to align group commitments with local needs and focuses on smart working principles. The team aims to deliver exceptional services, foster innovation and promoting a culture of inclusiveness within our organization throughout the workplace, managing facilities, hospitality, travel, and general services tasks and staff (receptionist, executive assistants, drivers, maintenance, etc…),  Corporate Services is responsible for the accounts payables process in partnership with Finance.

The Head of Enterprise Services participates in local governance and is a member of the COO ExCo, Outsourcing Management Committee, Mexico Operating Committee, Vendor Acceptance Committee, Financial Security Committee and Risk Committees. This position reports hierarchically to the CIB Mexico COO and has no functional link any other position in Mexico or elsewhere.



Key contributions to

·    CIB Mexico COO via definition and execution of Enterprise Services framework, methodologies, governance, and reporting

·       Local Heads of Businesses and Functions via execution of Enterprise Services

·       Other BNP Paribas entities in the territory under the Procurement one-bank strategy

·       Regional management in the coordination and reporting of the activities and controls of the ES Function in Mexico.



Key responsibilities in relation with CIB Mexico (all CIB entities):

Strict compliance with the BNP Paribas Code of Conduct: Display an exemplary behaviour aligned with the Mission, Values and Rules of Conduct covering all 7 angles: customers’ interests, financial security, market integrity, professional ethics, respect for colleagues, group protection and involvement with society.

Act as CIB Mexico Head of Enterprise Services, overseeing all activities under Procurement & Performance, Third Party Management Organization (TPMO), SLA Management, and Workplace & Corporate Services.

Be the partner of businesses and functions, especially in organisation, efficiency and customer experience.

Domain responsibilities

a.     Procurement & Performance

Define and implement setup of the Procurement & Performance function, including appropriate governance and performance monitoring

Contribute to steering Procurement processes and industrialization to optimize external spending

Participate in contract negotiations with different suppliers and ensure contracts are in place

Ensure the adequacy, quality and upgrading of the function’s organization and application tools

Execute the permanent control framework, particularly in terms of assessing and controlling risks relating to suppliers

Ensure compliance with the Group’s Corporate Social Responsibility objectives and Financial Security policies in relation to external providers

b.     TPMO

Ensure implementation and execution of the TPRM framework and policies

c.     Outsourcing coordination & SLA Management

Ensure implementation and execution of the Outsourcing regulatory framework and internal policies and support the implementation of the procedure RISK0417 and monitoring of the standard control library for outsourcing (RISK0418) through a consistent approach across the entity’s arrangements.  In practice, the main support responsibilities of the Team consist in:

·       Providing outsourcing expertise and administrative support to the Beneficiary or involved parties along the Outsourcing Risk assessment process

·       The Team acts as the main point of contact and Coordinating, as Secretary of the Outsourcing Management Committee, the governance of the Outsourcing risk management framework across the entity(ies)

·       Contributing to the local Outsourcing Arrangements Register management .

·       Supporting the Beneficiary in the preparation and organisation of project (business data collection, risk identification & validation, go-live) and outsourcing committees

·       Contributing to the management of Outsourcing Arrangements (notably, triggering the regular review of the arrangements)

·       Organising the monitoring of the register of arrangement

·       Contributing to the negative news event analysis and activating the alert and escalation process when required

·       Contributing to the preparation of ad-hoc reports of existing contractual relationship with the

·       Beneficiary, in a continuously evolving regulatory and legal environment

·       Contributing to the concentration risk analysis

The Outsourcing Coordinator supports all Relationship Managers and the COO, as service beneficiaries and outsourcing strategy accountable, respectively, in monitoring the outsourced activities in accordance with the agreed terms, in coordination with the Providers

d.     Workplace & Corporate Services

Manage allocation of space with departments and all requests for space or seating changes through a proper governance

Manage lease expiry timeline including lease renewal, negotiation and selection of broker

Manage initiatives related to lease and space optimization, office configuration, including reporting on mutualization ratio and savings

Manage all office general services: travel, drivers, executive assistants and administrative services, receptionist, correspondence flow, archiving (ex. clients’ and Legal documentation), hospitality, cleaning, whether in-house or in outsourcing.

Coordinates in partnership with People and Property Security and COO the workplace safety policies implementation including supervision of the physical security work.

Responsible for the annual fixed assets inventory

·       Strong background in related Enterprise Services disciplines within financial services industry, with at least 7 years of experience

·       Understanding of key trends, risks, and mitigants specific to financial services industry related to procurement, outsourcing, real estate, workplace management, and third party risk management

·       Ability to define and execute on Enterprise Services strategy for the platform

·       Ability to manage ad-hoc projects, ensure coordination and execution of appropriate governance, make decisions, and manage internal and external audits as needed

·       Comfortable with transversal responsibilities in a matrix organization

·       4 years experience in Management positions

·       Proven experience working in multi-cultural environments

·       English fluency preferred

Skills matrix – requirements for the position



Not required






Ability to collaborate/team work


Decision making



Personal Impact/ability to influence


Attention to detail/rigor



Organizational skills





Ability to deliver / results driven


Active listening



Communication skills (oral/written)


Client focused



Ability to pass on knowledge


Critical Thinking



Ability to synthetize/simplify


Creativity/innovation/problem solving








Understand, explain and support change


Analytical ability



Project management


Process development/adaptation


Business anticipation/strategic evolution


Ability to inspire others



Develop others/improve their skills


Networking development/leverage



Ability to setup relevant performance indicators


Ability to manage/facilitate committee, seminar, training.



Ability to conduct a negotiation


Ability to embody diversity, equity and inclusion



Customer development/relationships

Internal Audit




Organisation and strategy


Digital knowledge and innovation

Financial Markets


Client and regional knowledge

Investment & Wholesale Banking


Finance & Budgeting




Finance/tax knowledge



Financial/performance analysis

Rules and norms



Budget steering

Regulatory reporting


Brand & Communication knowledge




Editorial content

Event/Seminar organisation


Community Management

Brand Image


Social Media/Media management

Communication support


Compliance knowledge





Financial Security

Market integrity


Know your client

Protection of Interests of clients


Professional Ethics

Regulatory Banking Organisation


Risk Management












Law and regulations




Corporate/labour law



Litigation and dispute

Tax law


Information Technology




IT Business and testing

IT Infrastructure


IT Production and operation



IT Development

IT Risk and Cybersecurity



Facilities and services





Operational management


Archiving and general services



Purchases, supply, provider relations


Security & safety


Operations and processes:




Transaction processing/data capture

Fund Accounting/asset services


Middle office operations

Middle office operations


Human resources




Contractual and Payroll


Employee relations


Health and wellness

Assessment and evaluation


Compensation and benefits

Learning and development






(Fluent in)