Collaborative Tools Analyst

Employment contract:



São Paulo, São Paulo, Brazil






Scope of activities includes optimize the infrastructure and drive the tower strategy in line with Head Office strategy, define and implement comprehensive Collaborative infrastructure/service monitoring strategy and develop procedures and IT controls for the tower. The successful candidate will have to guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring, track and proactively manage assets and incidents,  devising improvement strategies to reduce incidents. All these tasks will be reported to the Regional Head of Collaborative Infrastructure.


  • Hold an higher education
  • Advanced English
  • Knowledge and experience with: Exchange 2016 and Microsoft Outlook, Skype For Business, Active directory, MobileIron MDM, IronPort, PowerShell scripting
  • Understanding of core IT infra setup: Wintel systems: Windows Server, Network: WIN/MAN/LAN topology, ICP/DMZ, F5, Firewall, MS DNS, Storage: NAS/SAN/DAS
  • Strong knowledge of ITIL (service delivery)
  • Experience of large organizations (matrix  with local & functional reporting lines)
  • Ability to collaborate and facilitate teamwork across the Organization

“BNP Paribas is committed to providing a work environment that promotes diversity, inclusion and equal employment opportunities without distinction of race, color, gender, age, creed, sex, religion, nationality, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other status legally protected.”