IT Group – FRESH – Transition Mgmt

Employment contract:

Standard / Permanent


Mumbai, Maharashtra, India





Job Description – Transformation Office



About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.


About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.


About Businessline/Function :

Under BNP Paribas IT Group, FRESH is the IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.

FRESH is a worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. The FRESH organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams.

FRESH is part of the IT Group organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT).





















Job Title:

Transformation Officer



21 Nov 2023







Business Line / Function:



Reports to:




(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

The Transformation office plays a facilitator role between:

·       FRESH transformation central team;

·       FRESH onshore and nearshore teams;

·       Finance, Risk and other key stakeholders;

·       ITG partners.

It also aims to:

·       Deliver transformation processes for FRESH

·       Define and follow up indicators for FRESH transformation activities within the platforms and contribute to FRESH nearshoring and offshoring strategy;

·       Assist Head of Fresh EMEA Transformation office to follow up progress on approved local and strategic FRESH projects in the platforms;

Drive collaboration and initiatives across the platforms, in line with 2022-2025 master plan



Direct Responsibilities

  • Perform process improvements, using agile methodology and collaborative initiatives in line with the Fresh mindset
  • Build up of business cases, monitor the budget , draft risk assessment and SLA
  • Conduct workshops to explain, communicate the framework and develop approaches to meet its requirements.
  • Organize and lead regular updates & governance between stakeholders.
  • Identify risks & issues and create effective solutions to resolve them swiftly.
  • Intervene & act within operational processes to provide solutions to teams.
  • Contribute & participate in steering committees, operational committees with stakeholders.
  • Manage BAU updates, quality metrics, governance, budgets, forecast etc. of the operational teams after Go Live.

·       Developing expertise in nearshoring methodology and providing support to initiatives in their assessment phase or in implementation phase



Contributing Responsibilities

·       By maintaining regular communications with Transformation stakeholders

·       By informing regularly his management and providing regular activity reports


Contribute to FRESH and ISPL vision goals around organizational & people development.






Technical & Behavioral Competencies

Domain / Functional / Technical :

Good Excel, PowerPoint skills

Good Communication, fluency in English, presentation skills

Organize, facilitate meetings, discussions

Project Management, creating project documents (roadmaps, action lists, plans, updates, summaries)

Knowledge of offshoring, transitions

Understanding of IT organizations

Navigating organizations, working with global teams.

Previous experience with Finance and Banking systems & organizations is a plus


Behavioral :

Attention to detail

Excellent interpersonal skills

Ability to work independently

Ability to collaborate / Team spirit

Problem solving & Conflict Management skills


Specific Qualifications (if required)

  • Bachelor’s degree in computer science, finance, or a similar field.
  • At least 5 years’ experience as PMO, business management.
  • Specific experience in offshoring transition management will be a plus.
  • Knowledge of Project Management methodologies (PMP, Lean, Agile Methodologies)


Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Attention to detail / rigor



Communication skills – oral & written



Personal Impact / Ability to influence



Critical thinking



Transversal Skills: (Please select up to 5 skills)




Ability to understand, explain and support change



Ability to develop and adapt a process



Ability to develop and leverage networks



Ability to manage / facilitate a meeting, seminar, committee, training…



Choose an item.



Education Level:

Bachelor Degree or equivalent



Experience Level

At least 3 years



Other/Specific Qualifications (if required)