Senior Support Analyst

Employment contract:

Standard / Permanent


Mumbai, Maharashtra, India






About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.


About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.


About Businessline/Function :

Ø  ALMT function is responsible for assets of BNP Paribas.

Ø  It also handles Bank’s funding needs and risk management activities.

Ø  ALMT IT is a Deal Capture &Deal Processing Application catering to IT demands of ALMT functions within the bank.

Ø  ALM Treasury is responsible for managing and guiding the liquidity of assets and liabilities, including setting internal rules, setting funds transfer pricing, operationally managing Intraday liquidity, and monitoring liquidity indicators with the aim of minimizing liquidity risks and costs.

In addition, it defines ALMT operational framework such as local funding rules, cut-off time, intraday liquidity, cash clearing and cash consumption limits.





























Job Title:


Support Analyst



10 July-2023






Business Line / Function:



Reports to:



Aarti Mundra


(if applicable)



Yogesh RAJE

Number of Direct Reports:


Directorship / Registration:



Position Purpose

This is for a functional Support Analyst role, reporting to the Application Support Manager within ISPL GM TP APS

The role includes ITIL Operations, Transition & Design activity, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

APS team member would be working on standard banking softwares & in-house applications etc..

The APS team member is responsible for providing functional production support, responsible for operations/user queries , maintenance of key application platforms, functional deployment within the GM TP APS domain.



Direct Responsibilities


• Candidate must work as level 1/2 support analyst to bring functional and product issues to resolve.

* Candidate must have good experience on SQL / PL-SQL.

* Candidate should be able to write complex SQL queries, and can troubleshoot DB issues.

•  Responsible and act proactively to prevent performance issues or application crash.

•  Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.

•  Handling ITIL Methodologies like Change, Incident, Problem, and Service Management

•  Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

•   Responsible for UAT/PROD deployment & validation,

•  Analyzing/documenting problems, recommending solutions, & initiating corrective action

•  Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.




Contributing Responsibilities


•  Good to have Banking Domain Knowledge (Corporate & Investment) .




Technical & Behavioral Competencies




Knowledge on DBMS, Oracle, SQL database

Operating System

Windows, Linux/UNIX


Knowledge on Process Management, Memory Management, Network Management commands


Good Understanding of ITIL framework, especially on Incident, Request, Problem and Change management.
Should have worked in ITIL process and best practices.


Knowledge on tomcat OR any Middleware troubleshooting and Deployment Process

Scheduler Tools

Know-how Autosys

Monitoring Tools

Know how Geneos or Dynatrace Monitoring Console

Ticketing Tools

Service Now, JIRA


Behavioral Competencies:


• Proactive with good verbal and written communication skills.

• Good analytical and problem solving skills.

• Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.

• Ability to prioritize workloads and manage conflicting requests on time in a continually fast moving environment. Enthusiastic to work in challenging environment.

• Effective problem solving abilities.

• Ability to adapt to change.

• Exhibits positive interpersonal and team skills.

• Commitment to company quality standards including: issue resolution timescales, quality improvement and commitment to resolving issues correctly.

• Aptitude for learning.





Specific Qualifications (if required)









Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Ability to collaborate / Teamwork



Communication skills – oral & written



Critical thinking



Ability to share / pass on knowledge



Transversal Skills: (Please select up to 5 skills)




Ability to understand, explain and support change



Analytical Ability



Ability to develop and adapt a process



Ability to anticipate business / strategic evolution



Ability to anticipate business / strategic evolution



Education Level:

Bachelor Degree or equivalent



Experience Level

At least 7 years



Other/Specific Qualifications (if required)



·       Good Analytical skills

·       Excellent documentation skills