Employment contract:

Standard / Permanent


Mumbai, Maharashtra, India





Description – Internal

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.


About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.



Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Businessline/Function :

The role is within GM IT E-Commerce Front to Booking Complex Application Production group responsible globally for functional/technical support and project deliveries. ECOMF2BC is responsible for supporting wide range of application that are used in day to day trading activities.




Job Title:

Senior Support Analyst








Infinity Mumbai

Business Line / Function:



Reports to:




(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

The role is within GM IT eCommerce Application Production group responsible globally for technical support and project deliveries.


The Production Engineer will be part of a multi-disciplined, providing support to the production elements of the e-Commerce applications. The role is centred on application support, and requires a wide range of technical skills.





Direct Responsibilities

Pro-actively monitor, manage and improve availability and performance of the production environments

(from presentation and application layers to middleware and databases)

• Provide main coverage in the “Follow The Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.

• Pro-actively manage the capacity of production applications

• Plan and implement application releases, load tests and configuration changes

• Customize production tools (monitoring, batch scheduling, backups etc.)

•As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.





Contributing Responsibilities

•The Production Engineer will work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts.

• Provide feedback and propose solutions to management on performance, capacity



Technical & Behavioral Competencies

Production experience across the following:

• System administration – Strong experience on Weblogic and production support.

• Application servers / middleware – Strong knowledge in configuring and supporting the following on Weblogic/Tomcat.

• Networks – good understanding of network principles and practical knowledge of load balancing technologies, as F5 Big-IP is essential

• Monitoring – Good and practical experience of some of the following preferable: Geneos, Nagios, Introscope and Dynatrace

• Knowledge of tools like Kibana, Splunk

• Test tools – practical experience of LoadRunner or Jmeter is desirable

• Knowledge of Capital Markets business and environments is essential Desirable IT Skills

• System administration – Exposure to windows servers is added advantage.

• Languages – exposure to JAVA applications is a plus

• Databases – exposure to or skills in SQL Server and Oracle

• Schedulers – exposure to or skills in dollarU

• Understanding of application lifecycle


Specific Qualifications (if required)



Engineering graduate or equivalent