About BNP Paribas India Solutions:
Established
in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP
Paribas SA, European Union’s leading bank with an international reach. With
delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7
global delivery center. India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking
for BNP Paribas across the Group. Driving innovation and growth, we are
harnessing the potential of over 10000 employees, to provide support and
develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European
Union’s leading bank and key player in international banking. It operates in
65 countries and has nearly 185,000 employees, including more than 145,000 in
Europe. The Group has key positions in its three main fields of activity:
Commercial, Personal Banking & Services for the Group’s commercial &
personal banking and several specialised businesses including
BNP Paribas Personal Finance and Arval; Investment & Protection
Services for savings, investment, and protection solutions; and Corporate
& Institutional Banking, focused on corporate and institutional clients.
Based on its strong diversified and integrated model, the Group helps all its
clients (individuals, community associations, entrepreneurs, SMEs, corporates
and institutional clients) to realize their projects through solutions
spanning financing, investment, savings and protection insurance. In Europe,
BNP Paribas has four domestic markets: Belgium, France, Italy, and
Luxembourg. The Group is rolling out its integrated commercial & personal
banking model across several Mediterranean countries, Turkey, and Eastern
Europe. As a key player in international banking, the Group has leading
platforms and business lines in Europe, a strong presence in the Americas as
well as a solid and fast-growing business in Asia-Pacific. BNP Paribas
has implemented a Corporate Social Responsibility approach in all its
activities, enabling it to contribute to the construction of a sustainable
future, while ensuring the Group’s performance and stability
Commitment to Diversity and Inclusion
At BNP
Paribas, we passionately embrace diversity and are committed to fostering an
inclusive workplace where all employees are valued, respected and can bring
their authentic selves to work. We prohibit Discrimination and Harassment of
any kind and our policies promote equal employment opportunity for all
employees and applicants, irrespective of, but not limited to their gender,
gender identity, sex, sexual orientation, ethnicity, race, colour, national
origin, age, religion, social status, mental or physical disabilities,
veteran status etc. As a global Bank, we truly believe that inclusion and
diversity of our teams is key to our success in serving our clients and the
communities we operate in.
About Business line/Function:
Corporate
and Institutional Banking line consists of multiple métier’s like Global
Markets, Global Banking, Securities Services and Client Engagement and
Protection each dealing with a specific set of Banking function.
Application
Production Support or APS is an important vertical of CIB that deals with
keeping the CIB Businesses applications up and running in production and
various transformational activities.
Job Title:
As per company policy
Date:
01-June-2024
Department:
CEP
Location:
Chennai
Business Line / Function:
Client Engagement & Protection APS
Reports to:
(Direct)
CEP APS LEAD
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
10
Directorship / Registration:
NA
Position Purpose
The role will mainly focus on the
functional and technical support of in-scope applications including but not
limited to monitoring, troubleshooting, resolving and communicating the
production events. The event can be of various type and nature, ranging from simple
application error or the infrastructure issue related to server crash. The
main responsibility will be to resolve user queries and provide functional
support while being leveraging on the systems technical architecture
knowledge. Provide technical support by ensuring the smooth execution of
batches, delivering the production change, manage Incidents and problem
within the in-scope applications. The role also needs to ensure high
availability of the application. Ensure that all relevant events and issues
are recorded and resolved in timely manner.
Responsibilities
Direct Responsibilities
- Perform well
industrialized application support tasks and industrialize further tasks
: - Monitoring
and alerting - User
support management - Technical
investigation and resolution of support issues - Incident,
Problem and Change management - Resiliency
/ Disaster activity - Release /
deployments - Document and execute
the regular system checks at various points in the day. - Build up the
documentation for further enhancement of the process. - Follow all local
policies for coming in shifts, weekend checks and releases. - Take Ownership in
Crisis, extra commitment in the gaps when many resources are on
vacation/leave. - Attend standups
(whiteboard) and ensure smooth handover between the shifts. - Ensure process
improvement at Service Management level– Thorough understand and follow
the process for ITSM. - Participate in BCP
working; Ensure strong governance and control. - Ensure established
functions raise the bar a notch above via continuous improvement and
level up by automating repetitive tasks. - Participate in team
shifts, weekend releases and Holiday coverage. - Ensure all reported
incidents are correctly logged, investigated, understood, explained and
followed up to avoid reoccurrence.
Contributing Responsibilities
•Involvement
in internal and external Audits
Technical & Behavioral Competencies
- Strong knowledge on
Unix and Oracle/SQL - Strong knowledge of
Actimize product knowledge along with hands on mandatory support
experience. - Strong knowledge of
Service Management process (Incident, Problem, Change) - Strong knowledge of
active monitoring and alerting tools eg:- Dynatrace - Understanding of Log
aggregators i.e., Splunk/ELK etc. - Knowledge of
Scripting, Ansible or Python etc. - Knowledge of cloud
computing - Good communication and
Interpersonal skills - Strong analytical
skills - Self-motivated, with
strong ability to work both independently and with the team - Ability to work with
various APS, Development, Operations stakeholders, locally and globally - Dynamic, proactive and
teamwork oriented - Flexible with work
hours and ability to perform under pressure. - Preference of Actimize
product knowledge
Specific Qualifications (if
required)
Skills Referential
Behavioural Skills: (Please select up to 4
skills)
Ability
to collaborate / Teamwork
Adaptability
Active listening
Communication skills – oral &
written
Transversal
Skills: (Please select up to 5 skills)
Ability
to understand, explain and support change
Analytical
Ability
Ability
to develop and leverage networks
Ability
to manage / facilitate a meeting, seminar, committee, training…
Ability
to develop and adapt a process
Education
Level:
Bachelor Degree or equivalent
Experience
Level
At
least 10 years
Other/Specific Qualifications (if
required)