About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Corporate and Institutional Banking line consists of multiple métier’s like Global Markets, Global Banking, Securities Services and Client Engagement and Protection each dealing with a specific set of Banking function.
Application Production Support or APS is an important vertical of CIB that deals with keeping the CIB Businesses applications up and running in production and various transformational activities.
Job Title:
AVP
Date:
01-June-2024
Department:
CIB Application Production Support
Location:
Mumbai/Chennai
Business Line / Function:
Client Engagement & Protection APS
Reports to:
(Direct)
CEP APS LEAD
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
~15
Directorship / Registration:
NA
Position Purpose
This position of AVP is within Client Engagement and Protection Application Production Support Team. The primary purpose is to manage the deliverables of team of close ~15 members (Direct + Indirect reports and contract staffs) split across Mumbai and Chennai.
Responsibilities
- Manage the Application Production Support teams for multiple CEP applications across multiple regions APAC, EUR and AMERICAS
- Act as a single point of contact for Users, Support team and Management to expected service level.
- Drive the governances within and manage the expectations of Regional, Operations and Business stakeholders.
- Drive various Automation, Monitoring & Tooling common purpose initiatives!
- Drive Critical incidents and Crisis Management
- Drive Obsolescence / Infrastructure hygiene / Vulnerabilities across the platform being supported.
- Focus on continuous improvement by reviewing existing process and procedures for effective utilization of resources
- Focus on applications and work collaboratively with Development, Infrastructure and Operations team on optimisation of the services
- Work on Upskilling the team’s technical & domain expertise
Contributing Responsibilities
· Involvement in internal and external Audits
Technical & Behavioral Competencies
- Strong knowledge on Unix and Oracle/SQL
- Strong knowledge of Service Management process (Incident, Problem, Change)
- Strong knowledge of active monitoring and alerting tools eg:- Dynatrace
- Understanding of Log aggregators i.e., Splunk/ELK etc.
- Understanding of observability tools i.e., Grafana / Prometheus etc.
- Knowledge of Scripting, Ansible or Python etc.
- Knowledge of cloud computing
- Abreast of trending tools and technologies e.g. Devops
- Good communication and Interpersonal skills
- Good people management skills
- Strong analytical skills
- Self-motivated, with strong ability to work both independently and with the team
- Ability to work with various APS, Development, Operations stakeholders, locally and globally
- Dynamic, proactive and teamwork oriented
- Innovative and Transformational mindset
- Flexible with work hours and ability to perform under pressure.
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
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Transversal Skills: (Please select up to 5 skills)
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Education Level: Bachelor Degree or equivalent
Experience Level : atleast 12 years
Other/Specific Qualifications (if required)