About BNP Paribas India Solutions:
Established
in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP
Paribas SA, European Union’s leading bank with an international reach. With
delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7
global delivery center. India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking
for BNP Paribas across the Group. Driving innovation and growth, we are
harnessing the potential of over 10000 employees, to provide support and
develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European
Union’s leading bank and key player in international banking. It operates in
65 countries and has nearly 185,000 employees, including more than 145,000 in
Europe. The Group has key positions in its three main fields of activity:
Commercial, Personal Banking & Services for the Group’s commercial &
personal banking and several specialised businesses including
BNP Paribas Personal Finance and Arval; Investment & Protection
Services for savings, investment, and protection solutions; and Corporate
& Institutional Banking, focused on corporate and institutional clients.
Based on its strong diversified and integrated model, the Group helps all its
clients (individuals, community associations, entrepreneurs, SMEs, corporates
and institutional clients) to realize their projects through solutions
spanning financing, investment, savings and protection insurance. In Europe,
BNP Paribas has four domestic markets: Belgium, France, Italy, and
Luxembourg. The Group is rolling out its integrated commercial & personal
banking model across several Mediterranean countries, Turkey, and Eastern
Europe. As a key player in international banking, the Group has leading
platforms and business lines in Europe, a strong presence in the Americas as
well as a solid and fast-growing business in Asia-Pacific. BNP Paribas
has implemented a Corporate Social Responsibility approach in all its
activities, enabling it to contribute to the construction of a sustainable
future, while ensuring the Group’s performance and stability
Commitment to Diversity and Inclusion
At BNP
Paribas, we passionately embrace diversity and are committed to fostering an
inclusive workplace where all employees are valued, respected and can bring
their authentic selves to work. We prohibit Discrimination and Harassment of
any kind and our policies promote equal employment opportunity for all
employees and applicants, irrespective of, but not limited to their gender,
gender identity, sex, sexual orientation, ethnicity, race, colour, national
origin, age, religion, social status, mental or physical disabilities,
veteran status etc. As a global Bank, we truly believe that inclusion and
diversity of our teams is key to our success in serving our clients and the
communities we operate in.
About Business Line/Function :
Under BNP Paribas IT Group,
FRESH is the IT framework encompassing
Projects & Systems of Finance and RISK functions, with a strong focus on
efficiency, proximity, agility and time-to-market.
FRESH
is a worldwide organizational model that will contribute to tackle major
challenges of the Group’s transformation of today and tomorrow, building the
best offering to the Finance and Risk Community through a progressive
rotation to new technologies and best practices. The FRESH organization is
the outcome of several convergences: between the Project & Systems teams
of Group Finance, CIB Finance and RISK and their related IT teams.
FRESH
is part of the IT Group organization (ITG in Europe and ITO overseas) with a
threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and
ITG-FIT).
Job Title:
Sr. Associate / Asst.
Manager
Date:
15 Jul 2024
Department:
IT Group – FRESH – Connect
Location:
Mumbai
Business Line / Function:
IT Group
Reports to:
(Direct)
Manager/AVP
Grade:
(if applicable)
(Functional)
Manager/ AVP
Number of Direct Reports:
NA
Directorship / Registration:
Position Purpose
As
a part of FRESH, SO FRESH (Support On FRESH) team provides a worldwide
support as first point of contact for Finance application Stakeholders.
Thanks to its multiple locations around the Globe, we provide steady support
across time zones.
We
define the Support level 1 rules to provide the most efficient user
experience for current and new systems (Integrity control, Jurisdiction and
incident management). We communicate and coordinate Finance Production
topics.
We
participate in the industrialization of the Group Finance departments
promoting best practices and knowledge sharing and aligning tools, norms
& methodologies. We rationalize finance production processes and
reinforce controls within regional processing centers complying with the
group policies.
Responsibilities
The SO FRESH team engages
in regular dialogue with stakeholders across global back offices, finance
staff, application development & support teams, IT security and other
support teams.
As Applications Support
Specialist, your key responsibility is to:
Main functions
– Collect
and document the existing Teradata platform specifications
– Take part in the workshops designed to
develop your skills
– Analyze
and collect independently the monitoring needs and the current usage of the
Teradara platform
– Follow the functional performance of
the Teradata platform based on an existing cell
– Suggest
areas of improvement to stabilize the platform
– Be in
constant contact with another Business Support, based in India
– Improve
the current model to pool it with another platform currently being deployed
You will engage with numerous
teams : BA, project managers, developers and production teams. Above
all, you will be a key element in the implementation of a new monitoring
structure in close coordination with the IT production teams and the
application assets teams.
Other Contributions
–
Knowledge
of monitoring tools provided by Teradata (such as Viewpoint, TASM)
–
Understanding
and analysis of Teradata-oriented SQL
–
Excellent
communication skills in English (written and verbal) are mandatory. French
will be an added advantage.
–
Effective
communication with all stakeholders, End-users & Technical team
Technical
& Behavioral Competencies
Skills and
behaviors
· SQL, MS office knowledge is must
· Capability to work and interact with various people
of different expertise.
· Ability to work as a team and support other
colleagues in a changing perimeter.
· Strong analytical skills and ability to provide a
general overview of situations and issues.
· Orientation towards problem solving and resolution,
action / change management oriented.
· Good organization skills and commitment to deliver.
· Ability to manage multiple responsibilities and
duties (support on wide system scope)
Essential
specific requirements
· Candidate might have to work in rotational Shifts
(Evening & Night Shifts) as per client requirement.
· During the
Quarter End reporting might have to work on Weekend & India Holidays.
· Experience in Client
Management and Care
· Hands-on experience working on supporting multiple
systems, interfaces and IT processes investigation
·
Very
good skills using MS Office Productivity tools like MS Excel, MS PowerPoint and
MS Access etc.
· Experience in collaborating with different IT
groups in support, development and security groups will be preferred
· Knowledge of financial accounting and management
accounting processes, standards, controls and systems will be a plus
Specific
Qualifications (if required)
Qualifications
and Experience:
·
Bachelor
in Commerce, Science or Engg.
·
A minimum of
4 to 5 years of experience in supporting applications & business
processes
·
Exposure to
IT service delivery, business management
Other
Preferred Competencies (not mandatory):
Not
applicable