Our custody account management teams are responsible for day-to-day transactional management for our clients and our client’s appointed third-party asset managers across our local and global custody service offerings.
They work closely with our client service managers and relationship managers as well as our onshore and offshore processing teams to ensure excellent service delivery and timely query resolution.
Primary Role Responsibilities
The custody account manager role is responsible for the following:
* Day-to- day transactional management of the relationship
* Responding to transactional enquiries and incidents, working these through to a resolution with internal stakeholders in a timely and effective manner
* Representing the voice of our clients and third party investment managers with internal stakeholders to ensure their requirements are well represented and understood
* Oversight of custody reconciliation breaks and engagement with clients and third party investment managers as required to clear breaks
* Resolution of internal queries and issues, including non-receipt of funds and unadvised credits and failing trades
* Back up and cross cover other team members in times of absence
* Ensuring BNP Paribas internal policies and controls are understood and adhered to
* Follow the procedures of the team and escalation when there are gaps or processes not able to be completed.
The successful candidate will be able to demonstrate a strong blend of technical skills, an ability to prioritise, an ability to identify/assess risks and impacts quickly, a focus on client service balanced with an ability to protect the bank and excellent written and verbal communication.
What is required for you to succeed?
The sum of every kind of knowledge, skill and experience that is required for fully competent job performance. The minimum requirements for the job. Types of information can include:
* Deep knowledge of operations within domestic and global custody and related operational risk and compliance requirements of the function
* Solid product knowledge in domestic and global securities, their treatment, and the associated corporate actions as well as FX and cash
* Degree qualified in Business, Accounting, Economics or related discipline preferred.
* Relevant Post Graduate qualifications (CA/CPA, Masters) welcomed but not essential.
* Proficient in PowerPoint, Word & Excel
* A minimum 5-10 years commercial experience in financial services and recognised as a technical expert in custody operations who demonstrates effective client service
* Ability to work effectively with internal stakeholders (including team members, peers and senior management) to improve service models and resolve issues in a timely manner
* A commitment to ongoing personal development and being a part of a team that supports each other and assists with information sharing and cross-training
Behavioral
* Accountability: must be accountable for what they produce and able to track to completeness
* Attention to detail: ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
* Problem solving: Gathers and analyses information and uses it to develop effective solutions to difficult problems or situations.
* Client Focus: Complete commitment to provide professional, intelligent, and timely responses to internal and external clients’ needs and to changes in the market.
* Communication: Write, speak, and present information effectively, relevantly and in a timely fashion
* Negotiation & conflict resolution: Negotiates or mediates sound agreements in situations where there is disagreement or differences in interests.
* Innovation: Develop and implement original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
* Collaboration and teamwork: develops and maintains a good working relationship with others. Provide support to other team members and seeks the same from others.
* Strategic thinking: understands the business, and anticipates business needs, reflecting this in the approach to current solutions
* Proactive: willing to assist in problems and activities even if it falls outside the word specific area of their job description. A team player who realises the importance of delivering the business solution and can overcome challenges to achieve this.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
If you require any reasonable adjustments during the recruitment process, please feel free to reach out to us at [1] au.nz.recruitment@asia.bnpparibas.com or +61 2 9216 8633 (and ask for the Talent Acquisition Manager in the HR Team).
[2] https://careers.apac.bnpparibas/
More information
[3] BNP Paribas – Diversity & Inclusion Journey
[4] BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year