ABOUT GLOBAL MARKETS
Global Markets is BNP Paribas’ capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporate, private banks and retail distribution networks. Our Portugal Platform (Porto and Lisbon) is a major HUB in Europe and certainly unique in the country by its size and its scope of activity, with all Front Office roles present (Trading, Sales, Research, Structuring, Quant & Engineering, Business Dev and Support, Marketing & Client Support, Risk Management, Data Analytics and Machine Learning…). We are growing fast with the ambition to become even more relevant for the worldwide activity, which presents many short and long-term opportunities.
ABOUT THE TEAM
Electronic Client Solutions (ECS) is a global team within the COO group, with teams based in London, Lisbon, New York and Singapore, ECS represents the backbone of BNP Paribas’s Electronic trading offering.
Its core function is to provide a single point of contact for Client queries for all our Electronic products and services. ECS supports Clients, Trading venues and external counterparties, is responsible for Client enablement, Client Support and vendor relationships across all our Ecommerce platforms.
ECS supports BNP PARIBAS clients on Single dealer and Multi dealer platforms in conjunction with Sales and Trading. Its responsibilities fall into three main business/product lines organised respectively into three sub-teams:
- FX Cash / Options / Algos / Commodities
- Fixed Income – Rates / Credit / Structured Products / Derivatives
- Structured Products / Derivatives
ECS are a critical component of Electronic Business & Markets group, providing the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions.
ROLE RESPONSIBILITIES
I. Client Enablement:
- Responsible for managing and implementing all Client/User Enablement requests to BNP Paribas electronic trading platforms including our Single dealer Platform (Cortex Suites, Smart Derivatives), Multi Dealer platforms such as Bloomberg, Tradeweb, FXall, 360t and FIX API Connections.
- Relationship with other departments – Sales, Trading and IT Support Teams to manage the configuration of Pricing and Client margin across various platforms.
I. Business Support:
- Resolve issues across all BNP Paribas electronic products and services, ensuring a quick and effective resolution.
- Ensure clients are connected, being priced and able to trade at all times.
- Monitor the status of all systems and electronic trade flows
- Using data-mining analysis tools to identify issues
- Provide business support to Trading & Sales
- Working closely with IT, Credit Risk, Legal, Compliance, etc.
II. Pricing Configuration:
- Manage all pricing and tier changes for Sales and Trading in the respective gateways.
- Manage price controls and limits across all products, ensuring all changes are properly controlled and approved prior to implementation.
III. eBusiness Optimisation:
- Client Engagement Activities: monitor new client activity as well as dormant clients and users, follow up on credit and limit issues.
- Conduct client feedback surveys to ensure ECS is meeting customer expectations, improving service levels and product development as needed.
- Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement.
- Constantly review manual process and suggest new operating models to improve efficiency
PROFILE AND SKILLS TO SUCCESS
– Academic background in Engineering, Mathematics, Finance, Economics or similar areas (preferential)
– An overall understanding and interest in the financial world