Technical
- Provide technical support for Order Management System (OMS) and Execution Management System(EMS) for Cash Equity, and Equity principal trading desk.
- Perform Morning checks and provide continuous monitoring on systems and software applications.
- Implement and maintain monitoring tools to proactively identify potential issues or performance concerns.
- Proactively seek to improve efficiency by automating manual tasks.
- Identify and troubleshoot software application issues, escalate the issue to relevant teams to resolve the issue efficiently and effectively.
- Provide regular communication to users throughout the resolution process.
- Document incident details, root cause and solution accurately in ServiceNow. Conduct root cause analysis and implement preventive measures to enhance system stability and performance.
- Manage application system releases; review the change, follow implementation plan accurately and perform post implementation checks. Ensure communication of changes to stakeholders.
- Provide system and process documentation.
- Assist in the preparation of periodic and ad-hoc reporting.
Relationship
- Assist Business users (Traders & Sales) with trade related inquiries.
- Understand business needs and provide/propose feasible and quick solutions to business.
- Efficiently manage coordination with regional and global IT teams.
- Liaise with exchange, external vendors and external service providers for support related inquiries.
Governance
- Adhere to the internal guideline, policies and procedures; including incident management and system change management procedures.
- Direct contribution to BNP Paribas operational permanent control framework.
Contributing Responsibilities
- Early support shift
- Perform ad hoc weekend work (DR drill, weekend maintenance and releases), on a rotation basis
Technical & Functional
- Financial product knowledge: Equities
- Development: Python, Unix scripting, SQL, VBA & Excel
- Platform: Windows & Linux
- Tools: Geneos, Dynatrace, Autosys, ServiceNow, SharePoint, Excel & JIRA
- Concepts: Strong knowledge of Cash Equity business flow, Order life cycle, Japanese Exchanges (TSE, ToSTnet) and PTS (Japanext, CBOE Japan), OTC (JSDA)
- Technologies: FIX protocol, OMS & EMS, Databases (Oracle), Messaging middleware (Solace), Network, Client/Server Architecture
- Knowledge of ITIL principles
- Knowledge of the trading lifecycle (with focus on front office systems)
Behavioural
- Highly motivated, Quick learner and self-starter.
- Ability to work independently and work collaboratively within the team.
- Strong analytic and troubleshooting skill.
- Effective communication skills(written and verbal).
- Ability to manage multiple tasks. Remain organized and prioritize effectively under pressure.
- Specific QualificationsFluent in English (mandatory)
- Japanese (recommended but not mandatory)
- Bachelor’s degree in Computer Science or relevant fields
- 4+ years of work experience in financial industry (preferably Front Office IT)