Position
Purpose
The successful
candidate will be joining a Global Market IT Application Production Support
team (APS) that supports multiple Risk and P&L systems which is used by
teams worldwide. The team is responsible for supporting key applications used
by front office traders to monitor their risk and PnL. The users are part of
Global Macro business line, one of the highest grossing team generating
revenues for the group.
We are looking
for a senior talent who will play a pivotal role in ensuring the smooth
operation of these applications while actively collaborating with traders and
IT teams to mitigate risk effectively. Someone capable of bringing vast
knowledge and strategic insight to optimize the risk generation batch chain to
deliver faster and earlier results, elevating our performance to new heights.
The team is
split across 5 sites London, Singapore, Mumbai, Montreal and New York looking
after a group of applications: risks and P&L explain, risk presentation,
analytical libraries and market contribution tools.
The new member
will be based in Singapore taking care of risk and P&L daily checks for
Rates and Credit perimeters. The applicant needs to be able to work
autonomously unsupervised and have good communication skills to interact with
other team members globally.
The candidate
will work in a team of 5 people (including themselves) supporting mainly
in-house applications which are mainly hosted in Europe and developed by teams
in UK. Most of the solutions are internal development.
Support staff
is organized globally on a Follow the Sun model. Handovers from New York and to
London
Key
Responsibilities
Shift Rotas
·
Needs to be flexible towards working hours.
Shifts start from 7am Singapore time
Incident and
Problem Management
·
Manage/Own
P1/P2 incidents and problems end to end;
·
Communicates with internal users and management
over incidents and post-mortems;
·
Diagnoses issues: establishes their root case;
·
Initiates task force over critical incidents;
·
Liaises with upstream and downstream systems
support teams as appropriate;
Direct
Responsibilities
·
Assist troubleshoot and resolving incidents and
problems on supported application.
·
Monitor and maintain system health and
performance.
·
Develop, maintain and support Disaster Recovery
plans on the weekend (bi-annual exercise).
·
Participate in improving our monitoring and
alerting tools for the support team to be more proactive on incident resolution
and prevention.
Contributing
Responsibilities
·
Monitor group mailbox, assigning/escalating
appropriately
·
Basic of majority of the application the team
supports with the ability to be L1 support when necessary.
·
Adherence to Audit, Compliance and Risk
guidelines.
Knowledge
Management and Documentation
·
Documents support procedures on wiki;
·
Owns team knowledge base on wiki for all
in-scope applications;
·
Provides support to end-users on how to use the
application;
·
Ensures Follow-the-Sun and regional support
teams are trained as required, in particular over new releases;
·
Communicates a daily handover document to
Follow-The-Sun support teams, where appropriate;
Continuous
Service Level improvement
·
Ensures that all application support logs are
fit for purpose, ie meaningful and actionable;
·
Actively seeks reduction of dependency on
manual interventions by support staff, e.g leveraging enterprise batch
scheduling and enterprise monitoring tools;
·
Implement self-recovery and automated detection
of incident leveraging on learnings from past incidents;
Maintenance
and enhancements
·
Participates to release cycles for functional
validation on staging/preproduction and production environments;
·
Review release and coordinate around
deployment/post release checks;
·
Communicates Release Notes;
Competencies
(Technical / Behavioral)
·
Financial competencies
·
Good business knowledge of Rates, FX and Credit
business
·
Good business knowledge on other fixed income
products
·
Willing to learn and go outside the perimeter
of knowledge
·
Understanding of Risk & PnL terms
Technical
Competencies
·
Proficient in python
·
Problem solving
·
ITIL basic knowledge or understanding between
incident tickets and problem tickets.
Behavioural
Competencies
·
Strong verbal and written skills,
·
Excellent multitasking skills.
·
Wiliness to consistently learn.
·
Able to work efficiently, unsupervised or
remotely
·
Enthusiasm and be committed to work alone or in
a team
·
strong analytical and interpersonal skills as
well as reporting capabilities
·
strong communication and presentation skills
both verbal and written
·
Be business oriented, positive, resilient, full
of stamina with a clear focus on results and deliveries
·
Be creative, innovative, pro-active and
convincing in terms of finding solutions.
·
Ability to understand, explain and support
change
About BNP
PARIBAS
As the leading
European Union bank, and one of the world’s largest financial institutions with
an uninterrupted presence in the region since 1860, BNP Paribas offers a wide
range of financial services for corporate, institutional and private investors
spanning corporate and institutional banking, wealth management, asset
management and insurance.
We
passionately embrace diversity and are committed to fostering an inclusive
workplace where all employees are valued and encourage applicants of all
backgrounds, including diversity of origin, age, gender, sexual orientation,
gender identity, religion applicants who may be living with a disability. We
have a number of internal employee networks in place to empower our staff to
act and challenge the status quo.
• BNP Paribas
PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas
MixCity which fosters better representation of women at all levels of the
organization
• Ability, the
mutual aid network for employees with a disability or a disabling or chronic
illness
• BNP Paribas
CulturAll which celebrates diverse backgrounds
BNP is
committed to financing a carbon-neutral economy by 2050. The Group is a
founding member of the Net-Zero Banking Alliance and has set up its own Low
Carbon Transition Group to support its clients through their energy
transitions.
https://careers.apac.bnpparibas/
More information
BNP Paribas – Diversity &
Inclusion Journey
BNP Paribas – The Bank Of Green
Changes
Award Obtained
BNPP has won
Top employer Europe award in a 10th consecutive year