About the job
- The
Global Markets Client Support Officer is responsible for the correct and timely
production and distribution of various reports (valuation, event notifications
and regulatory reports) and for providing the client with an indicative price
of their product at a given point in time. The officer is also the entry point
for any client enquiries regarding their reporting needs. The officer is
responsible for the clear and correct communication to the client regarding new
rules and regulations and will work together with the project team and the
client to make sure all documents and information exchanges are carried out
properly and with the correct timeframe
Your Main
Activities Are
- Ensure
any request escalated (Confirmation , settlement , valuation explanation, etc.)
is answered in a timely manner - Ensure escalation of any incident to Operational
Client Relationship Manager (OCRM) and local management - Ensure reports parameterization in systems in
accordance to the current procedures, cross asset classes and ensure the
correct and timely production and delivery of these reports - Be able to handle, escalate, investigate and report on
valuation, audit and regulatory reporting queries - Advocate for client while upholding bank policy and
industry regulation - Develop Business to Business relationships across
product disciplines and functions - Participate in the preparation and sending of mass
mailing campaigns aimed at clients
Profile and
Skills to Success
- Bachelor
Degree in Economics / Finance / Accounting or related - Advanced
level of English and French, both written and oral - Knowledge
in MS Office Pack (Excel) - Ability
to collaborate / teamwork - Analytical
ability - Communication
skills, both written and oral - Creativity
and innovation / problem solving - Client
focused
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in
international banking. It operates in 63 countries and has nearly 183.000
employees, including more than 146.000 in Europe.
· Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees,
distributed across the Group’s 10 business entities established in the country.
Its presence also extends to 11 excellence centres providing value-added
services to various countries where the BNP Paribas Group also operates.
· International reach
Thanks to its
international presence and regular and close collaboration among its different
entities, BNP Paribas has the resources to support all clients with financing,
investment, savings and protection solutions that help make their projects a
success. BNP Paribas holds key positions in its three core operating divisions:
- Retail
Banking, a division that brings together all of the Group’s
retail activities and specialised business lines; - Investment
& Protection Services that include specialised businesses offering a wide
range of savings, investment and protection services; - Corporate
& Institutional Banking division that offers tailored
financial solutions for corporate and institutional clients.
· Diversity and Inclusion commitment
BNP Paribas is
an equal opportunity employer and proud to provide equal employment opportunity
to all job seekers. We are actively committed to ensuring that no individual is
discriminated against on the grounds of age, disability, gender reassignment,
marriage or civil partnership status, pregnancy and maternity/paternity, race,
religion or belief, sex or sexual orientation. Equity and diversity are at the
core of our recruitment policy because we believe that they foster creativity
and efficiency, which in turn increase performance and productivity. We strive
to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas
we care about our employees wellbeing and promote a culture of good integration
between work and rest. We believe our employees have rich personal lives
outside of work, being fundamental to be disconnected from work to recharge
both physically and mentally. Only through this balance we may all be at our
best while working.
· Remote Working Conditions
At BNP Paribas,
we embrace a Smart Working framework based on trust, autonomy and
collaboration. Within this framework, eligible employees can benefit from
flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are
provided with both the office and home equipment, are entitled to an equipment
allowance and can benefit from exclusive partnerships to purchase additional
equipment at reduced prices.
To find out more
on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
*
Please note that only applications submitted in English will be considered.
*
In case you are selected for this role, further documentation will be requested
to support your hiring process.