Platform Administrator

• Perform high-level functional analysis of incidents and propose solutions in collaboration with the level 1 support team and business actors
• Train and coach newcomers on the process as well as support new clients in the process through a training session and availability to assist them in their first requests
• Launch procedures update whenever process changes are implemented being able to coordinate and validate procedures
• Monitor the process, analyse and report deviations (risks and inefficiencies) and centralize all data in coordination with the business
• Master the execution of all activities expected by a Management Support Officer in what concerns to reporting and data reconciliation
• Actively contribute to the process control coordinating 4 eyes check activities
• Identify and correct issues or errors, escalating in case of any exceptional or irregular situation, and define the new processes and procedures necessary for the activity while ensuring the dissemination of the former and global knowledge
• Present the activity to all Management Support stakeholders and perform local and/or global activities with various levels of interaction
• Respect the norms of BNP Paribas Portugal and participate in transversal projects and initiatives

• Bachelor’s degree in Business Management or Social Sciences
• Experience in Administrative Support and Administration of a ticketing platform
• Proficiency in Microsoft Office tools, particularly with Excel and PowerPoint
• Excellent communication skills and fluency in English, both oral and written
• Attention to detail and strong analytical skills
• Ability to collaborate with others, with a results driven mindset

• Management Support Portugal integrates in the Transversal SSC unit and is in charge of the onboarding, offboarding and invoicing processes for external staff and all related data enquiries
• Through continuous improvement mindset, the team drives innovation and strives to reduce transactional costs through strong streamlining of the activity methods and by adopting a partnership approach to accompany our clients and suppliers on their journey
• The team works with both internal and external clients and suppliers in different locations

#LI-Hybrid

• Leading banking institution
  

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.

• Our presence in Portugal
  

In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

• International reach
  

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Diversity and Inclusion commitment
  

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

• Commitment towards work/life balance
  

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

• Remote Working Conditions
  

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.