About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks, and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Business line/Function:
Reconciliation IT offers a framework enabling technical and functional standardization of reconciliations in order to maintain productivity and quality to the users. Reconciliation IT works for CIB & 2S métier for various department across globe to serve the reconciliation needs for both control and financial reconciliations. IT systems are integral to the business and are a key part of the value proposition to clients. These IT systems range from industry standard products for standard process automation to internally developed, often, market leading IT applications. The IT teams owning these IT systems are made up of functions that include Technical and Application production support, Business Analysis & Project Management, Development & Maintenance and Quality Control. BNP Paribas India Solutions is an equal partner in these IT functions along with colleagues in other locations including Paris. This partnership ranges from sharing the IT workload, executing global strategy to owning global applications offshore. The technology and engineering landscape is wide, encompassing almost all techniques and platforms. It continues to evolve and transform with the market with the business continuing to invest in it.
Job Title:
Client Delivery Manager
Date:
Department:
CEP-TM-Reconciliation IT
Location:
Mumbai
Business Line / Function:
CIB- CEP
Reports to:
(Direct)
ISPL Reconciliation Head
Grade:
(if applicable)
NA
(Functional)
Global Reconciliation Head
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Client Delivery Manager within Reconciliation IT plays the role of expert (IT & functional) to take charge of managing end to end value change, organization efficiency to lead our main teams and systems, managing the Group reconciliations at international level.
Will actively participate to the consolidation of our current systems and structure base while being a source of propositions to lead the area. The position has a strong focus on stability, flexibility, and expertise to always guarantee the proper Clients’ expectations. Working in an international Clients base environment but also as part of an Onshore/Offshore organization, the capacity to interact in a respectful and easy way with both his/her Clients, Management, and team to find compromises while guaranteeing the proper organization and seamless relations is a must.
The key interactions are with the Project Sponsor, operations team, delivery teams. Working in a very quality oriented environment, the position requires Agile knowledge as well as Costs and Clients’ benefits concepts.
This position requires strong leadership, communication, and adaptability to navigate the complexities of working in a globally distributed environment.
Responsibilities
Direct Responsibilities
· Takes the responsibility of the systems and domains he/she is in charge of,
· The capacity to lead multi-skilled team members and stay focused on target is a necessary skill.
· Is involved to frame the project upfront, define the most adequate governance to lead the project to success.
· When relevant, consolidate the design solution to deliver with architects, with proper sign off from clients and relevant contributors.
· Ensure effective communication, continuous alignment of all the contributors and timely running of governance routines.
· Be a single point of contact for the clients and manage the demand reception and comprehension/ challenging along with BOW
· Own and maintain the backlog and roadmaps for all products in the portfolio.
· Own, design, champion, and drive alignment on the to-be vision for the portfolio.
· Work with the delivery leads for estimation and for prioritization along with clients based on capacity.
· Secure the staffing with the support of the of line managers and/or relevant governance body in charge of allocating resources.
· Ensures a respectful and efficient ambiance in his/her team,
· Has good relationships with Senior Management as he/she will have frequent Management meetings,
· Able to manage day to day task and accountable and responsible for deliveries from offshore.
Contributing Responsibilities
· Ensures seamless relations with his/her functional Management (Onshore & Offshore)
· Gain an in-depth understanding of projects and analyse customer expectations.
· Interact with functional and technical architects to design enterprise solutions.
· Be able to provide Project progress KPI, allowing to demonstrate adherence (or not) to initial plan
· Proactively propose and set-up mitigation plans.
· Be capable of challenging a governance/organization in place if the audit of the project shows an opportunity to be more efficient.
Technical & Behavioral Competencies
Technical & Soft Skills:
– Knowledge of Reconciliation, types of reconciliation, basic reconciliation reports and various applied for reconciliation setup etc
– Working knowledge of reconciliation tools like IntelliMatch, Duco, Gresham, TLM
– Agile Methodology,
– Budgets & Projects Management,
– Capacity to structure, synthesize and summarize concepts,
– Resilience in a strong pressure environment,
– Strong track record in successful interactions with peers in a non-hierarchical framework.
– Strong analytical skills.
– Strong communication and reporting skills.
– Strong interpersonal skills.
– Strong problem-solving and negotiation skills.
– Capacity to interact with senior members of the organization.
Behavioral Skills:
– End to end application ownership, maintain book of work, collaboration with global teams.
– Organized and delivery-focused, with attention to detail.
– Solid work ethic, high level of motivation and resilience.
– Comfortable operating with a strong level of autonomy, self-driven
– Showing strong leadership and assertiveness
– Strong empathy and people care.
– Coaching & mentoring techniques
Specific Qualifications (if required)
– Exposure to Banking domain is a plus
– Exposure to migrating legacy applications to latest tech stack
– Good to have exposure to cloud platforms, and containerization technologies.
Specific Qualifications (if required)
– At least 12 – 15 years of Hands-on work experience in an Enterprise environment, preferably working in multi-location IT teams,
– A proven experience in multi-expertise team management in an international environment,
– An experience in an Onshore/Offshore would be a key factor,
– A very good English level is mandatory,
– Qualification: B.E. (Comp.) / BSC IT / BCA
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Adaptability
Creativity & Innovation / Problem solving
Resilience
Transversal Skills: (Please select up to 5 skills)
Analytical Ability
Ability to understand, explain and support change
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to inspire others & generate people’s commitment
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
B.E or equivalent