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GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
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Trade Finance HUB
The Trade Finance Service Centre, with more than 100 HC, is a large and critical area within Operations covering Traditional Trade products (bank guarantees and documentary products) and servicing the main European countries: Austria, Germany, Netherland, Spain, UK, Ireland, Nordics, Swizeland, .
ABOUT THE JOB
MISSION
As part of the international eBanking setup for BNP PARIBAS Corporate clients, the candidate will be responsible for registering contracts, training clients if necessary, and providing Functional Support for the Europe, Middle east and Africa and will contribute to eBanking development projects.
RESPONSIBILITIES
Key responsibilities include:
- · Onboarding of new clients (companies, banks, internal and external users) to eBanking applications used for daily transactions management;
- · Provide support to Clients and internal uses regarding the bespoke systems;
- · Provide induction and continuous training to ensure proper utilization of the tools mentioned above.
Detailed responsibilities:
- · Recording of customer contrracts provided (Management and follow up of contracts in relation with the Front Office teams).
- · Support via email & phone, in front of business managers or in front of customers (Trade functional support on the product).
- · Ensure the monitoring and qualification of incidents (technical or functional) with the business and technical teams.
- · Participation in the training of BackOffice teams, business managers and clients according to identified needs.
- · Carrying out regular reporting on activity.
- · Ensure compliance with documentation and procedures.
- · Update the knowledge base to improve and optimize support activity.
- · Participation in certain committees with our privileged contacts.
REQUIREMENTS
- Studies
· A good understanding of Guarantees products and specific regulation (URDG, ISP, UCP…)
· Systems and processes: Internet (browsing), MS Word, Excel, SWITF, JIRA, Service Now, KPIs.
- Experience
Not needed
- Languages
· Languages: French (C1), English (C1).
SKILLS
- Technical
Systems and processes: Internet (browsing), MS Word, Excel, SWITF, JIRA, Service Now, KPIs.
- Transversal & Behavioral
- Identifying and presenting key information. Giving a structuring opinion and synthesizing all the elements pertaining to the matter in hand; Setting priorities, planning actions and methodically progress by coordinating activities and resources in the best possible way
- Ability to learn. Continuously seeking out and mobilizing the resources needed to enhance self-development and to learn; Ability to communicate clearly – written and oral;
- Integrity. Acting ethically, in compliance with what is said and respecting the company’s values and rules;
BENEFITS
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 31 vacation days.
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.