Position
Purpose
The
VDI support specialist will be responsible for providing technical support for
VDI Infrastructure environment and blade PCs. The candidate should possess in
depth knowledge of Citrix XenDesktop, NetScaler, Windows operating system,
Desktop infrastructure, and Blade PC, this role requires a proactive and detail-oriented
professional with excellent problem-solving skills and the ability to work in a
fast-paced environment.
Key
Responsibilities
·
Serve as an enterprise-level
administrator for supporting and troubleshooting VDI environments, ensuring
system performance and security.
·
Assist end users with VDI related
technical issue and provide effective solutions.
·
Maintain and troubleshoot blade PC
infrastructure, performing updates and maintain tasks.
·
Serve as an enterprise-level
administrator for Citrix environment, managing and resolving issue related
Citrix virtual Desktops and Apps, including handling Citrix policies and
configurations.
·
Configure, deploy, and support thin
client devices, ensuring proper operating and integration with VDI
environments.
·
Develop and maintain accurate
records of configuration and procedures, along with creating troubleshooting
guides and documents.
·
Deliver process improvements around
the use of our core technologies for Desktop infrastructure.
·
Create technical documentation and
procedures for the various APAC ITIP EUC implementers (L1, L2, L3).
·
Deliver process improvements around
our Monthly IT Security KRI’s (MS-Patches, End-Point Protection, Local Admins
Rights, Shared Folders).
·
Enhance the maturity of our Asset Management Lifecycle
(End-User assets).
·
Troubleshoot problems and quickly resolve
issues, analyze failures to minimize outages and interruptions.
·
Perform system implementation and
administration for assigned systems.
·
Provide L3 support for Help Desk/Desktop
personnel.
·
Participate in the prompt closure of
Service-Now tickets (REQ, INC, CHG) assigned to the Desktop Infrastructure
team.
·
Participate in an On-Call rotation.
Competencies
(Technical / Behavioral)
·
Hands on experiences in managing and troubleshooting
VDI environment.
·
Proficient in managing Citrix Virtual Desktops
environment include Citrix provisioning services, Citrix Director, NetScaler
and Citrix Workspace (Client)
·
Well understanding of VMWare vSphere for
Virtual management.
·
Experience in configuration, deploying and
managing thin client in a VDI environment.
·
Skilled in managing and supporting windows
operating systems.
·
Strong knowledge and experience in managing
Active Directory services.
·
Proficient in using Microsoft endpoint
Configuration manager (SCCM) for deployment and management.
·
Deep knowledge with network configuration and
protocols associated with VDI and blade PCs.
·
Proficient in configuring and managing GPO and
Citrix policies.
·
ITIL, ITSM and Project Management skills.
·
Must be a great communicator, teacher, and
influencer.
·
Must be a keen learner and enthusiastic about
technology.
·
Ability to perform deep dive analysis of issues
and be able to quickly resolve complex problems
·
Be service oriented, customer focused,
positive, and committed and an enthusiastic team player with a flexible ‘can
do’ attitude.
·
Relishes taking responsibility in a hands-on
environment directly interfacing with people at all levels of the organization.
·
Be able to follow the company’s standards,
processes, and procedures.
Specific
Qualifications Required
·
Tertiary qualification in an IT (Computer
Engineering or Sciences).
·
6 years of direct experience managing and
supporting large-scale Windows environments.
·
Expertise including in deep knowledge and hands
of experience with Citrix XenApp and XenDesktop, Citrix provisioning services,
Citrix Receiver, GPO, Citrix policies, Net Scaler , networking and desktop
infrastructure
·
Strong proficiency with Windows operating
system, networking, Active Directory and Microsoft Endpoint Configuration
manager (SCCM)
·
Preferred experience Woking with VMWare vSphere
·
Technology Certifications preferable: (CCA-V,
CCP-V, CCE-V, CCA-N, CCP-N, MTA, MCSA,MCITP, MCSE)
·
Windows Authentication experience would be a
plus (Kerberos, Gemalto Smartcards, Entrust PKI)
About BNP
PARIBAS
As the leading
European Union bank, and one of the world’s largest financial institutions with
an uninterrupted presence in the region since 1860, BNP Paribas offers a wide
range of financial services for corporate, institutional and private investors
spanning corporate and institutional banking, wealth management, asset
management and insurance.
We
passionately embrace diversity and are committed to fostering an inclusive
workplace where all employees are valued and encourage applicants of all
backgrounds, including diversity of origin, age, gender, sexual orientation,
gender identity, religion applicants who may be living with a disability. We
have a number of internal employee networks in place to empower our staff to
act and challenge the status quo.
• BNP Paribas
PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas
MixCity which fosters better representation of women at all levels of the
organization
• Ability, the
mutual aid network for employees with a disability or a disabling or chronic
illness
• BNP Paribas
CulturAll which celebrates diverse backgrounds
BNP is
committed to financing a carbon-neutral economy by 2050. The Group is a
founding member of the Net-Zero Banking Alliance and has set up its own Low
Carbon Transition Group to support its clients through their energy
transitions.
https://careers.apac.bnpparibas/
More information
BNP Paribas – Diversity &
Inclusion Journey
BNP Paribas – The Bank Of Green
Changes
Award Obtained
BNPP has won
Top employer Europe award in a 10th consecutive year