ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop …) as well as elements of the Global Services organization.
MISSION:
Team membership
• Ensure to be proven as good team player to deliver the objectives assigned to the team.
• Work with other regional L2 Messaging teams to achieve proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).
• Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).
Technical Management
• Provide L2 technical support (requests and incidents) to end users on Microsoft Exhange and Identity
• The ideal candidate should have at least 2-3 years’ experience with Microsoft Exchange and Identity.
Business relationship management
• Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.
• Provide relevant communication to service desk teams and/or users because of change management or because of an incident.
• Provide and update knowledge articles to service desk teams.
• Governance.
• Ensure the coordination and collaboration with Team Leaders of the relevant functional area.
• Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.
RESPONSIBILITIES:
CUSTOMER/SUPPLIER RELATIONS/AUDITORS:
• Group Functions, retail France (BCEF), Asset Management, Fortis, Cardif France, Personal Finance, International Retail Banking, Cardif, BNL….
• IT Security, Compliance
KEY RESULTS AREAS:
• Centric user. Provide end user satisfaction by reducing resolution time of the incidents,
• Ensure incidents are resolved within SLA as defined within Service Now,
• Guarantee functioning of the systems and escalation of problems, proper documentation, good procedures/controls,
• Track and proactively manage Incidents. Devise improvement strategies to reduce incidents,
• Develop procedures and IT controls for the team.
REQUIREMENTS
Qualifications and Experience:
• At least 2 years of experience in complex IT infrastructure environments.
• Experience of large organizations (matrix with local & functional reporting lines).
• Exposed to multi-cultural environment and able to work as part of a Global team.
• Fluency in English.
• Experience using ticketing systems.
Languages:
• English: high level.
Essential Technical Knowledge/Skills:
• Good knowledge and experience with following systems:
o Exchange O365 and Exchange OnPrem in a Hybrid set-up.
o Microsoft Outlook
o Active directory and Azure Active Directory
• Understanding of core IT infra setup:
o Understand PowerShell scripts for use in automating certain tasks
o Wintel systems: Windows Server
o Network: WIN/MAN/LAN topology, ICP/DMZ, Firewall
o Windows 7/10
o Knowledge of ITIL (service delivery).
BENEFITS:
• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan
• Hybrid telecommuting model (50%)
• 31 vacation days
Diversity and Inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.