Employment contract:

Standard / Permanent


Chennai, Tamil Nadu, India







About BNP Paribas Group:



BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking network and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.






About BNP Paribas India Solutions:



BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability


Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.



About Business line/Function:



GPCO is catering to different Asian regions to process remittance transactions for various clients. India remittance team is handling back office processing on behalf of 8 branches across 2 sites Mumbai & Chennai.


Job Title:








Business Line / Function:



Reports to:




(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

    • Handle all tasks engaged in investigation to ensure operational delivery.
    • Participate in the improvement of the quality of service delivered by the CBO to the affiliated Sites.
    • Participate in the mitigation of the operational risk.
    • Reports functionally to the Team Leader
    • Reports hierarchically to the Processing Team Leader





Direct Responsibilities 

      • Chase up for reply from the Client Management of the concerned affiliated site
      • Handle queries from correspondents bank and client services
    • Mitigate the operational risk  to improve CBO efficiency:
      • Apply procedure in force (generic & specific procedures, SLAs, manuals of activities… Sharepoint)
      • Detect and correct errors (first level of control) and ensure systematic reporting according to procedures in force
      • Raise technical issues immediately to the hierarchy
    • Ensure and control the correct activity during the day in order to guarantee the CBO operational delivery
    • Validate if all payment instructions are executed in order to guarantee the CBO operational delivery

Contributing Responsibilities

    • Contribute to CBO image and efficiency by fulfilling their responsibilities well and on time:
      • Client Satisfaction consolidation
      • CBO positive image from Stakeholders (internal and external)
      • Improve Clients profitability
    • Increase versatility by developing skills on various products and sites to improve the quality of service

Technical & Behavioral Competencies

    • Good communication: ability to report issues, to provide help and to suggest improvements
    • Ability to identify priorities and act in client’s best interest
    • Process oriented and high level of integrity
    • Good knowledge of CBO procedures and methods
    • Good knowledge of operational risks areas
    • Tools: Payment engines and control tools



    • Sites:
    • Local   CLM/CSD/TBLO

Key Performance indicators

    • Number of errors and mistakes committed
    • Communication
    • Financial loss arising out of operations
    • Personal versatility ratio improvement
    • Number and % of errors performed (doer), avoid (checker).

Specific Qualifications (if required)





Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Ability to collaborate / Teamwork






Active listening



Ability to share / pass on knowledge



Transversal Skills: (Please select up to 5 skills)




Ability to understand, explain and support change



Analytical Ability



Ability to develop others & improve their skills



Ability to develop and adapt a process



Choose an item.



Education Level:

Bachelor Degree or equivalent



Experience Level

At least 2 years



Other/Specific Qualifications (if required)









 Bachelor degree or equivalent.