About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
ALMT function is responsible for assets of BNP Paribas.
It also handles Bank’s funding needs and risk management activities.
ALMT IT is a Deal Capture &Deal Processing Application catering to IT demands of ALMT functions within the bank.
ALM Treasury is responsible for managing and guiding the liquidity of assets and liabilities, including setting internal rules, setting funds transfer pricing, operationally managing Intraday liquidity, and monitoring liquidity indicators with the aim of minimizing liquidity risks and costs.
In addition, it defines ALMT operational framework such as local funding rules, cut-off time, intraday liquidity, cash clearing and cash consumption limits.
Job Title:
Senior Support Analyst
Date: 10th June, 2024
Department:
CIB – ITO PRODUCTION
Location: Mumbai
Business Line / Function:
ALMT
Reports to:
(Direct)
Yogesh MAHADIK
Grade:
(if applicable)
(Functional)
Yogesh RAJE
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
This is for a Senior Support Analyst role, reporting to the Application Support Manager within ISPL GM TP APS
The role includes ITIL Operations, Transition & Design activity, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.
APS team member would be working on standard banking software & in-house applications etc.
The APS team member is responsible for providing technical and functional production support, responsible for operations/user queries, maintenance of key application platforms, functional deployment within the GM TP APS domain.
Responsibilities
Direct Responsibilities
1. Candidate must work as level 1/2 support analyst to bring technical and functional issues to resolve.
2. Candidate must have good experience on SQL / PL-SQL.
3. Candidate should be able to write complex SQL queries, and can troubleshoot DB issues.
4. Responsible and act proactively to prevent performance issues or application crash.
5. Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
6. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
7. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
8. Responsible for UAT/PROD deployment & validation,
9. Analyzing/documenting problems, recommending solutions, & initiating corrective action
10. Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
Contributing Responsibilities
Good to have Banking Domain Knowledge (Corporate & Investment)
Technical & Behavioral Competencies
Technical
Databases
Knowledge on RDBMS, Oracle, SQL, SYBASE database
Operating System
Windows, Linux/UNIX
UNIX
Knowledge on Process Management, Memory Management, Network Management commands.
ITIL
Good Understanding of ITIL framework, especially on Incident, Request, Problem and Change management.
Should have worked in ITIL process and best practices.
Middleware
Knowledge on tomcat OR any Middleware troubleshooting and Deployment Process
Scheduler Tools
Autosys
Monitoring Tools
Geneos or Dynatrace Monitoring Console
Ticketing Tools
Service Now, JIRA
Behavioral Competencies:
1. Proactive with good verbal and written communication skills.
2. Good analytical and problem solving skills.
3. Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
4. Ability to prioritize workloads and manage conflicting requests on time in a continually fast moving environment. Enthusiastic to work in challenging environment.
5. Effective problem solving abilities.
6. Ability to adapt to change.
7. Exhibits positive interpersonal and team skills.
8. Commitment to company quality standards including: issue resolution timescales, quality improvement and commitment to resolving issues correctly.
9. Aptitude for learning.
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills – oral & written
Critical thinking
Ability to share / pass on knowledge
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 7 years
Other/Specific Qualifications (if required)
1. Good Analytical skills
2. Excellent documentation skills