Position Purpose
In order to ensure that CIB ITO meets the
regulatory obligations around the voice and written records, a Record Keeping
(RK) Target Operating Model (TOM) is being implemented to improve its current
setup. This new organization will deploy a service-oriented model with three
pillars:
• The first one will drive the governance, control and reporting of RK domain
to all internal stakeholders.
• The second and third ones will restructure the production teams in two
distinct pillars (Engineering and Operations) in order to better support the
fast evolution of the RK services and variety of new channels to cover.
In this context, we are looking for the APAC Record Keeping Manager, who will
be in charge of all Record Keeping activities included in the new TOM within
the region. Her/his primarily role will be to ensure the alignment of services
with the regulatory & internal requirements, drive optimization and
automation, maintain impeccable service conditions and provide appropriate
proximity support to end users. She/he will also ensure that the provided
solutions are governed, controlled, and documented within the region.
With strong knowledge on IT production processes and technical Voice & eCom
record keeping solutions, and with good popularization and restitution skills,
she/he should be able to work in a global environment (in English in a
demanding context with strong regulatory constraints).
Key Responsibilities
Gather the Record keeping (RK) business needs of different users, architecture
the enhancements/evolutions, and evaluate their impacts and risks.
Understand the technology trends and practical application of existing, new and
emerging technologies/solutions and contribute to the technology watch studies.
Participate in the project, RFPs/investment, and architecture committees.
Contribute to the definition, implementation, and review (functional &
technical) of RK processes, control plan, transversal governance and reporting.
Participate in the definition of technical solutions, integrate production and
infrastructure requirements, and contribute to the continuous improvement of
production.
Maintain the RK systems & communication channels in operational conditions (availability,
obsolescence, …).
Ensure the alignment of solutions with the architecture guidelines/standards/principles
and IT Production processes with relevant regulatory & internal controls
and procedures.
Maintain the security/reliability of RK systems & communication channels.
Keep up-to-date and valid the internal installation and operating documentation.
Handle the Non-Recording Incidents (NRI) under CIB ITO Production
responsibility and contribute in identification and resolution of the root
causes of incidents.
Manage a team of business analysts, engineers, and system experts and &
organize the successful completion of its work, manage human resources, manage
available resources in accordance with schedules & budgets, promote the
team’s work and pass on information.
Technical & Behavioral Competencies
Functional and technical knowledge on channels and record keeping solutions
[Expert].
IT Production processes & resiliency procedures [Expert].
Knowledge of new technological stacks (Elastic Search, Grafana, Promotheus,
Dynatrace …) [Expert].
Service Management production tools (ITSM) & ITIL (Information Technology
Infrastructure Library) methodologies [Expert].
IT Risks and Cybersecurity [Proficient].
Budget and financial analysis knowledge [Proficient].
Program/Project management methodology [Proficient].
Management of IT tools: Word, Excel, PowerPoint, planner, etc. [Proficient].
Promote the team and cross-entity work [Proficient].
Excellent documentation skills.
7+ years of experience on channels and record keeping solution with 3+ years in
finance industry.
Client-oriented, strong communication and organization skills.
Expertise in PMI methodology.
Self-starter.
Ability to work under pressure.
Fluency in English (Cantonese/Mandarin and/or French are a ‘plus’).
Working knowledge of ITIL framework.
About BNP PARIBAS
As the leading European Union bank, and one of
the world’s largest financial institutions with an uninterrupted presence in
the region since 1860, BNP Paribas offers a wide range of financial services
for corporate, institutional and private investors spanning corporate and
institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are
committed to fostering an inclusive workplace where all employees are valued
and encourage applicants of all backgrounds, including diversity of origin,
age, gender, sexual orientation, gender identity, religion applicants who may
be living with a disability. We have a number of internal employee networks in
place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour
of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better
representation of women at all levels of the organization
• Ability, the mutual aid network for employees
with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates
diverse backgrounds
BNP is committed to financing a carbon-neutral
economy by 2050. The Group is a founding member of the Net-Zero Banking
Alliance and has set up its own Low Carbon Transition Group to support its
clients through their energy transitions.
https://careers.apac.bnpparibas/
More information
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a
10th consecutive year