About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Businessline/Function :
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Job Title:
Client Service Representative
Date:
2024
Department:
Client Engagement & Protection – ISPL
Location:
Mumbai / Chennai
Business Line / Function:
CIB – Corporate and Institutional Banking
Reports to:
(Direct)
Head of Client Services ISPL
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Within the Global Banking Client Management division of BNP Paribas CIB,Client Service Support team’s objective is to provide our clients with a top of the range service
The Audit Request team is responsible for the production and distribution of audit confirmationsto Auditors for Global Banking products and Corporate Banking products for the APAC regions.
The team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above.
Responsibilities
Direct Responsibilities
Manage client queries related to Audit Confirmations
ü Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.
ü Maintain a close relationship with VIP clients
Produce day to day services Audit Statements
ü Ensure the audit reports parameterization in systems in accordance to the current procedures
across asset classes and ensure the correct and timely production and delivery of these reports
ü Ensure daily controls and distribution.
Ensure Operational efficiency
ü Maintain, enhance and develop relevant operational related policies and procedures.
ü Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure
ü processes
ü Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)
Contributing Responsibilities
Maintain internal network
ü With the RMs dedicated to the client to get an accurate and updated understanding of the client needs
ü With Back and Middle Offices to ease problem solving through a partnership based relation
ü Share and disseminate the common objective of global client satisfaction
Achieve Client Satisfaction
ü Advocate for client while upholding bank policy and industry regulation
Key contributions
ü Maintain and develop relationships with internal stakeholders (RM, CSD, Credit team & Marketers etc.)
ü Contributes to the development of systems (bring ideas re. new functionality to improve the system)
ü Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
ü Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
ü Be open minded and suggest ways to continually streamline and improve the process.
Technical & Behavioral Competencies
• Work experience in Global Markets & Global banking Ops of which 2+ years in a client facing role
• Excellent professional knowledge of full end-to-end operational processes (pre- and post-trade) for Financial Services.
• Strong experience of Financial Institutions and Global Banking products an advantage and ability to apply the knowledge to improve our processes and procedures.
• Strong people management skills and ability to influence senior stakeholders within BNPP functions as well as at client level.
• Client focused mind set with excellent communication and relationship management skills
• Excellent coordination, prioritization and multi-tasking skills
• Experience of interacting with clients on phone and email and ideally experience of hosting client calls and/or meetings
• Work autonomously and successfully to manage team workload
• Experience of compiling and presenting data to clients and/or internal management
• Strong analytical and problem-solving skills
• Clear communicator with ability to convey messages succinctly
Specific Qualifications (if required)
• 2+ years in a client facing role
• Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
• Expert in English language (verbal and written)
• Advance knowledge of Microsoft PowerPoint and Excel suite
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Client focused
Ability to collaborate / Teamwork
Communication skills – oral & written
Ability to synthetize / simplify
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to understand, explain and support change
Analytical Ability
Choose an item.
Choose an item.
Education Level:
Master Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)