Job Title: Associate – Application Production Support
Department: Banking Platform APS, CIB Production
About Business line/Function: Banking Platform APS, Madrid Local IT
Position Purpose:
1. Be a team member of production support team located across Spain and India to ensure 24 * 7 production support for the local European Applications.
2. Provide application production support for all business lines, especially Banking platform, Transversal Functions, 2S, ALMT etc.
3. Independently debug and propose resolution/work-around for complex production issues.
4. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
5. Coordinate across various teams to effectively manage production issues and maintenance activities.
6. Respond to user requests, incidents and follow up on problems in a timely manner.
7. Ensure issues are reported, tracked, followed up and escalated timely.
8. Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.
9. Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered, through the problem management process.
10. Communicate and provide status updates on issues to business users, management team and other stakeholders.
11. Contribute to preventive system monitoring and alerting, where appropriate.
12. Support change management process and application releases.
13. Support Disaster Recovery Test and Business Continuity activities.
14. Support IT Security activities e.g. health checks after security patches.
15. Support end-of-day and end-of-month batch runs.
16. Perform and coordinate regular maintenance activities.
17. Document operational procedures, contribute to knowledge base and cross-train other team members to build up functional and technical expertise for our applications.
18. Analyze and challenge existing support processes to achieve continuous improvement.
Responsibilities
Direct Responsibilities
1. Incidents resolution.
2. Preventive maintenance.
3. Pro-active actions / measures to limit corrective maintenance activities.
4. Weekend/Holiday/Night support.
Contributing Responsibilities
1. Coordinate with application, infrastructure, vendor, and business teams to manage incidents, problem resolution, and maintenance activities effectively.
2. Support change, release, disaster recovery, and business continuity activities, ensuring smooth implementation and operational resilience.
3. Drive continuous improvement through proactive monitoring, process optimization, automation, and knowledge management, while maintaining operational documentation and cross-team knowledge sharing.
Technical & Behavioral Competencies
· Understanding and experience in ITIL concepts.
· Possess good analytical skill and self-motivated
· Eager to learn
· Ability to work well under pressure, ability to work autonomous and in team environment
· Ability to work in a multicultural and international banking environment
· Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.
· Strong experience in and preference for application production support.
· Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform.
· Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.
Specific Qualifications:
· University Degree in Computer Science or related disciplines.
· Fluent in written and spoken English
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
· Knowledge of .Net/C# and JAVA/J2EE
· Scheduler (Autosys, Windows Scheduler)
· Websphere/Tomcat/JBOSS
· ORACLE PL/SQL, MS SQL Server, PostGre SQL
· UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc
· MFT / BC / IBM MQ
· CFT, sFTP
· ITSM tool: Service Now
· Monitoring: Dynatrace
· Sharepoint
· Database performance & SQL tuning experience is a plus
· Good technical troubleshooting and debugging skills.
Behavioral Skills:
· Good team player with strong analytical, communication and interpersonal skills.
· Results and client oriented.
· Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.
· Excellent people management and communication skills.
Education Level: Bachelor Degree or equivalent
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.