BNP Paribas is looking for a Level 2 IT Engineer, to be part of the team that provides Level 2 monitoring and administration of the Backup infrastructure that supports BNP entities, across Europe, during business and non-business hours.
The Back-up Engineer will have the following responsibilities:
- Monitoring and management of the alarms, intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
- Management of the entire backup infrastructure
- Secure the quality of the services
- Management and resolution of incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
- Write procedures, enhance existing incident reports
- Identify recurrent incidents and open problem tickets
- Client Relationship: communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract
- Stay in touch as individual and as a team to evolutions of the technologies in your perimeter, follow the functional and organizational changes, consider new procedures for handling your perimeter
What qualities do we look for?
- As a Back-up IT Engineer, we expect very good knowledge in the following areas:
- Experience in using as many of the following tools: IBM TSM, Dell DataDomain, CommVault, Veritas NetBackup
- Experience related to OS (Windows, AIX and Linux) and virtualization.
- Basic storage infrastructure knowledge
- Knowledge related to backup infrastructure tasks:
- installing and configuring backup agents,
- using LAN-free backup,
- declaring/ edit/ decommissioning clients (TSM/CommVault)
- analyze / diagnose malfunctions etc…
- Register, troubleshoot and provide solution for incidents.
- Follow-up open incidents/requests in the agreed SLAs
- Open tickets with third party suppliers
- Follow-up incidents with third party suppliers
- Escalate towards upper support level in case of impossibility to solve the incidents
General Skills we expect:
- Be able to write a clear report of your activities
- Understand and follow written instructions and procedures
- Be able to provide updates to existing documentation and procedures
- Very good communication skills and capacity to provide feedback
- Teamwork – we work together and not as individuals
- Adherence to the team schedule
- Capacity to maintain focus on given tasks
- Be proactive
- Respect the processes
- Very good communication skills in English (oral and written); knowledge of French is a plus
Required Skills:
- NetBackup/TSM/CommVault
- Data Domain
- Linux
- Windows
- AIX (Unix)
- Virtualization
- Service-Level Agreements (SLA)
- ITIL foundation
- Talent Development
- Communication
- Teamwork
Why chose BNP Paribas?
- Progressive career development opportunities of a large multi-national bank
- Talent Development opportunities within BNP Paribas Group
- Employee culture that is focused on creating a great place to work
- Multinational business environment
- On-the-job training and networking opportunities