About the job
- CO3 Governance team actively manages on a daily basis all Platform transversal topics: Coordination of Territory policies and requests, Internal communication and Platform rules
- The team ensures that Infinity EMEA meets with the Group and Legal requirements; secures the calendar and the monitoring of transversal regular organizational affairs on a timely and efficient manner
- It is expected to monitor and assess the key indicators of the Platform such as the customer/employee feedback or the operational workload per service
Your Main Activities Are
- Coordinate the Lean Community and support the platform improving its services via training program, Ambassadors’ program and Champions’ program, creating a culture within the Platorfm
- Review s-ABC on an annual basis and ensure on quarterly basis the new entities impacts; managing the Operational KPIs required, ensuring the workload of the teams impacted are justified and explained towards the stakeholders
- Monitor the invoicing model, SLA management, BMC sessions and any request impacting the team’s activity
- Coordinate and interact with managers and Financial Controllers on the updates in the Cartography, on a quarterly basis. Ensure the Finance Taxonomy is applied within the Platform
- Ensure that the SPOC manages all topics around TPRM and GDPR, ensuring a good relationship with local DPO and CDO of each territory, participating in DP Forums and implement remediation plan if needed
- Providing KPIs of the Platform and their analysis
Profile and Skills to Success
- Bachelor Degree completed
- At least 3 years of professional experience in business administration
- Professional experience in finance, business analysis and/or technical architecture roles
- Experience on multinational environment within support and administrative tasks
- Experience in LEAN activity and knowledge of legal topics
- Fluent in English, oral and written
- Solid understanding of communications dynamics with the ability to synthesize field requirements and corporate resources to help implement a content and communications strategy
- Strong problem solving and analytical skills, and also strategic thinking
- Excellent interpersonal skills, including stakeholder management, training, presentation and public speaking
- Ability to be flexible and adaptable in the face of changing organizational priorities and ambiguous environments
- Able to research and quickly assimilate relevant new technologies, concepts, architectures and features
- Good attention to detail and rigor
- Able to deliver and results driven
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183.000 employees, including more than 146.000 in Europe.
· Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees, distributed across the Group’s 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
· International reach
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
- Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
- Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.
· Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.
· Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.
To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.