Job Title: Cash Customer Analyst
Business Unit: CIB ITO Client Service
Contract Type: permanent
Location: Dublin, Sandyford
About BNP Paribas
At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.
- Agility: we want to behave more simply to embrace useful innovation and digital transformation.
- Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them.
- Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics.
- Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered.
Our strengths are based off four key areas of Stability, Expertise, Responsibility and Good Place to Work.
- Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint.
- Expertise: We build upon our recognized and expanding knowledge of our teams.
- Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers.
- Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect.
Role:
Covering daily servicing activities as a single point of contact for Strategic Tier 1 corporate clients in the IE CCS Portfolio in respect to their cash management services
Mission:
- Act as a point of contact for a select group of BNPP clients
- Deliver and ensure high quality of service, support and client satisfaction.
Objectives:
- To provide the best client satisfaction possible
- Maintain the high-level standards of excellence expected of BNPP Cash Management Servicing
Key Responsibilities:
- To participate to daily servicing by promoting a positive client experience
- To challenge and simplify client requests
- To report incident alerts and elaborate adapted reporting on recurrent issues
- To Manage incidents impacting the clients by
- Identifying and alerting the clients, measuring the importance of the impacts,
- Informing and communicating regularly until the end of the issue,
- Creating a post-incident plan and acting according to it
- Regularly analysing the Cash Management activity for the client and creating the action plans
- Constantly suggesting and implementing concrete solutions to the service for payment means, channels or cash pooling.
- Identifying and suggesting improvements for internal processes by transversal communication with back offices, Business Centres, Cash Management, compliance
- Getting involved in continuous improvement of client satisfaction, in regards of quality scores (such as Cash Management NPS).
- Single point of contact for the client and stakeholders for daily servicing
Qualifications & Experience required for this role:
- Typically requires a university degree as an indicator of an ability to understand and apply complex theoretical concepts, although may have progressed into the role via equivalent business experience.
- Knowledge of cash management services and products and the ability to use the supporting business applications
- Knowledge of cash management risks and procedures
- Middle-office or Back-office experience
- Sound working knowledge of policies, procedures, regulations and legislation within Operations and company-wide
- Desirable to have Project management skills ( including stakeholder management , presenting and reporting)
- Strong analytical skills and ability to meet deadlines under pressure
- Effective time management and ability to prioritise workload and escalate issues to management.
- Stakeholders management skills and ability to collaborate across teams
- Strong focus on accuracy and attention to detail
- Able to coach and support junior colleagues in their performance and development
- Ability to handle multiple tasks simultaneously and prioritise independently
- Good written and oral English skills in order to articulate technical issues associated to work area
- Computer literacy and a good knowledge of standard computer software including and able to learn and utilise specialist applications appropriately
- Excellent technical knowledge of payment/reporting file formats, e.g. ISO20022 (pain and camt), SWIFT (MT101, MT940/942), Local Channels
- Understanding of different types of domestic and cross-border cash management and liquidity management products
- Good understanding of domestic and cross-border payments types, e.g. ACH vs RTGS, settlement processes and methods
Why Work with Us?
- We are the bank for a changing world and aim to build positive change together with our employees.
- We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity.
- Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
- We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities.
- Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path.
- We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.
Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.
Equality and Diversity
BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.
By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made