Cash Management Implementation Officer

Job Title: Cash Management Implementation Officer

Business Unit: CIB – ITO Client Service

Contract Type: permanent

Location: Dublin, Sandyford

 

About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are Agility, Client Satisfaction, Compliance Culture and Openness.

• Agility: we want to behave more simply to embrace useful innovation and digital transformation.
• Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them.
• Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics.
• Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered. 

 

Our strengths are based off four key areas of Stability, Expertise, Responsibility and Good Place to Work.

• Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint.
• Expertise: We build upon our recognized and expanding knowledge of our teams.
• Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers.
• Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect. 

 

Role:

Mission 

• Act as a point of contact for a select group of BNPP clients
• Deliver and ensure high quality of service, support and client satisfaction.  
• Play a key role in understanding the client’s business and become an advisor to evolve the clients Cash Management setup 

Objectives 

• To provide the best client satisfaction possible
• Maintain the high-level standards of excellence expected of BNPP Cash Management Servicing

 

Key Responsibilities:

To ensure a customer-experience driven daily servicing

• Offer a positive experience to the client
• Understand client requirements to simplify requests in coordination with all business partners and internal teams

Manage the client pain points

 Take in charge implementation projects

• Manage client implementation & post implementation projects (scoping, planning, technical specification, testing, go live)
• Responsible for implementing and supporting clients across various electronic banking channels in alignment with the support teams
• Ensure billing has been adequately set up
• Manage all testing requirements as part of the implementation process and co-ordinate internal resources 

Provide end-to-end support of electronic channel solutions in close collaboration with the local & transversal team:

• Host high-quality training sessions (via MS Teams or face-to-face) to clients on the usage of the bank’s proprietary online banking platform to ensure autonomy of users and reduce the number of day-to-day queries thereafter  
• Provide expert and informed guidance to clients on testing of payment files from a formatting, payment scheme and regulatory perspective, troubleshooting and resolving any failure.
• Continually evolve knowledge of the E-Banking tool in line with product enhancements and regulatory change

Support Cash Management Sales:

• Participate in meetings with prospective clients alongside Front Office teams and Head of Cash Management to present the bank’s proprietary online banking platform and act as point of reference/expertise on all matters relating to the bank’s e-channels product suite
• Raise product development or improvement suggestions, as well as sharing feedback from clients on the bank’s CM product offering 
• Create and continuously update a client product and services map of current services, technical setup and key internal and external stakeholders

 

Qualifications & Experience required for this role:

• Excellent analytical and problem-solving skills

• Excellent communication skills both verbal and written
• Ability to communicate in English (fluently) and any other language is a plus
• Be customer experience driven 
• Excellent organizational skills and time management skills
• Ability to take initiative 
• Ability to work as a team and share information with colleagues 
• Be proactive and continuously improve your knowledge of Cash Management products and services

 

Why Work with Us?

• We are the bank for a changing world and aim to build positive change together with our employees. 
• We are a team of passionate people who genuinely care about what we do and the impact our work delivers to our clients. We operate in a highly collaborative, open-minded environment that embraces innovation and creativity. 
• Our remuneration and benefits packages are generous, with competitive salaries, a discretionary bonus scheme, company pension contribution, comprehensive private healthcare packages, and numerous other benefits.
• We have a genuine commitment to work-life balance throughout the whole organisation. We are also committed to equality, diversity and inclusion and actively promote equal opportunities. 
• Development and mobility is actively encouraged. We are a learning company – there is real opportunity to grow, develop and expand your skills, experience and career path. 
• We are a global company operating in over 60 countries with over 190,000 employees from over 150 nationalities. In Ireland we have approximately 500 employees across Dublin and Galway working in Corporate Institutional Banking (CIB) and BNP Paribas Security Services (BP2S) and Greenval.

Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics.  We would expect any incoming member of staff to respect all financial security related legislation, including: anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring.  BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.

Equality and Diversity 

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.

 

By submitting your application, you agree to BNP Paribas completing a background check and screening in advance of any potential offer being made