About the job
- The Cash Management Solutions Implementation Manager mission is to guarantee the delivery of Cash Management services to an assigned portfolio of clients, ensuring E2E accountability for advisory, implementation, maintenance and support while protecting the interests of the client and the bank
Your Main Activities Are
- Be responsible for the setup of the Cash Management solutions of the assigned client portfolio, proactively proposing solutions and anticipating client needs
- Complete all the project phases, from scoping of the Cash Management solution to the implementation of standard and complex solutions, maintenance and support
- Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising
- Ensure training of clients on the implemented solutions
- Ensure clients’ satisfaction during the whole implementation, post-implementation and maintenance processes
- Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
- Follow the internal control framework to ensure reliability and traceability of the work done
- Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
Profile and Skills to Success
- Bachelor’s degree in Economics, Finance or Accounting
- Up to 2 years of relevant experience in Banking and Financial Operations, Project Management and Consulting or Client Management
- Fluent (C1-C2) level of English
- Organisational skills
- Client focused
- Skills in Office pack (namely in Excel)
Mobility is one of the core principles of BNP Paribas career and management strategy, which aims to meet our Employees’ needs for personal development along with ensuring that the company meets the overall business needs. For further details, we invite you to explore the mobility principles available on https://bwelcome.hr.bnpparibas/internalmobility. Before applying, please make sure you discuss it with your manager whose support is critical for a smooth mobility process.