About the job
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Manage clients’ relationship with BNP Paribas through the safekeeping of
their assets and management of corporate events -
Provide high quality of service by being the point of contact for our
clients by managing:– Request for Proposal (RFP) & Onboarding Process;– Queries and Support throughout the lifecycle of a
corporate event;– Service Level Agreement (SLA) Fulfillment;– Client Instructions for corporate events -
Deliver an excellent support and added value to a long lasting
relationship
Your Main Activities Are
- Control and manage client’s instructions in relation
to Corporate Actions events within the established SLA/service level delivery
(SLD) - Process and/or forward late instructions to relevant
teams via the appropriate channels, keeping track of them until duly processed.
Reach out to and communicate with relevant teams when necessary in order to
gather/clarify information about how to instruct and overcome any issue
affecting the instruction process - Resolve all incoming queries (as soon as possible)
providing initial acknowledgment in line with clients’/branches’ SLA and issue
quality responses based on established criteria. Provide accurate and detailed
information to clients in relation to Corporate Action events, ensuring support
in case of complex operations - Log all queries and client service requests in the
correct tools to allow statistical analysis of activity - Maintain client details’ updated in all necessary
tools and contact list databases - Prepare due diligence visit (DDV) presentations and
participate in client calls/visits - Guarantee that all procedures assigned are updated on
an ongoing basis, taking into account market, service and product changes
and/or potential risk factors - Develop a good level of knowledge of markets,
financial instruments and market changes by regular use of various information
sources (Market Updates, Client Updates, market announcements, etc…) -
Be active in the continuous improvement of the team’s
processes, proposing and defining projects for improving service; participate
in User Acceptance Testing in order to contribute to system upgrades and its
development and formalise evolutions detected with clients (organization,
activity…) and advise supervision and management
Profile and
Skills to Success
- High School
- Fluent (C1-C2) level of English
- Good communication and presentation skills
- Adaptability
-
Skills in Office pack (namely Excel)
#LI-Hybrid
Why joining BNP Paribas?
· Leading banking institution
BNP Paribas is the European Union’s leading bank, and key player in
international banking. It operates in 63 countries and has nearly 183.000 employees,
including more than 146.000 in Europe.
· Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 8.700 employees,
distributed across the Group’s 10 business entities established in the country.
Its presence also extends to 11 excellence centres providing value-added
services to various countries where the BNP Paribas Group also operates.
· International reach
Thanks to its
international presence and regular and close collaboration among its different
entities, BNP Paribas has the resources to support all clients with financing,
investment, savings and protection solutions that help make their projects a
success. BNP Paribas holds key positions in its three core operating divisions:
- Retail Banking, a division
that brings together all of the Group’s retail activities and specialised
business lines; - Investment & Protection Services, that
include specialised businesses offering a wide range of savings, investment and
protection services; - Corporate & Institutional Banking, division
that offers tailored financial solutions for corporate and institutional
clients.
· Diversity and Inclusion commitment
BNP Paribas is
an equal opportunity employer and proud to provide equal employment opportunity
to all job seekers. We are actively committed to ensuring that no individual is
discriminated against on the grounds of age, disability, gender reassignment,
marriage or civil partnership status, pregnancy and maternity/paternity, race,
religion or belief, sex or sexual orientation. Equity and diversity are at the
core of our recruitment policy because we believe that they foster creativity
and efficiency, which in turn increase performance and productivity. We strive
to reflect the society we live in, while keeping with the image of our clients.
· Commitment towards work/life balance
At BNP Paribas
we care about our employees wellbeing and promote a culture of good integration
between work and rest. We believe our employees have rich personal lives
outside of work, being fundamental to be disconnected from work to recharge
both physically and mentally. Only through this balance we may all be at our
best while working.
· Remote Working Conditions
At BNP Paribas,
we embrace a Smart Working framework based on trust, autonomy and
collaboration. Within this framework, eligible employees can benefit from
flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are
provided with both the office and home equipment, are entitled to an equipment
allowance and can benefit from exclusive partnerships to purchase additional
equipment at reduced prices.
To find out more
on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal
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Please note that only applications submitted in English will be considered.
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In case you are selected for this role, further documentation will be requested
to support your hiring process.