Corporate Actions Account Manager

Employment contract:



Lisbon - Arts, Portugal





About the

  • Manage clients’ relationship with BNP Paribas Securities Services through
    the safekeeping of their assets and management of corporate events
  • Provide high quality of service by being the point of contact for our
    clientes by managing:

– Request for Proposal (RFP)
& Onboarding Process;

– Queries and Support
throughout the lifecycle of a corporate event;

– Service Level Agreement
(SLA) Fullfilment;

– Client Instructions for
corporate events

  •           Deliver an excellent support and added value to a long lasting relationship

Your Main
Activities Are

  • Control and manage client’s instructions in relation to Corporate Actions
    events within the established SLA/service level delivery (SLD)
  • Process and/or forward late instructions to relevant teams via the
    appropriate channels, keeping track of them until duly processed. Reach out to
    and communicate with relevant teams when necessary in order to gather/clarify
    information about how to instruct and overcome any issue affecting the
    instruction process
  • Resolve all incoming queries (as soon as possible) providing initial
    acknowledgment in line with clients’/branches’ SLA and issue quality responses
    based on established criteria. Provide accurate and detailed information to
    clients in relation to Corporate Action events, ensuring support in case of
    complex operations
  • Log all queries and client service requests in the correct tools to allow
    statistical analysis of activity
  • Maintain client details’ updated in all necessary tools and contact list
  • Prepare due diligence visit (DDV) presentations and participate in client
  • Guarantee that all procedures assigned are updated on an ongoing basis,
    taking into account market, service and product changes and/or potential risk
  • Develop a good level of knowledge of markets, financial instruments and
    market changes by regular use of various information sources (Market Updates,
    Client Updates, market announcements, etc…)
  • Be active in the continuous improvement of the team’s processes, proposing
    and defining projects for improving service; participate in User Acceptance
    Testing in order to contribute to system upgrades and its development and
    formalise evolutions detected with clients (organization, activity…) and advise
    supervision and management

Profile and
Skills to Success

  • High
  • Up to 2
    years of relevant experience in Banking and Financial Operations or Client
  • Fluent
    (C1) level of English
  • Good
    communication skills (both oral & written)
  • Attention
    to detail / rigor
  • Critical
  • Client
  • Proactivity
  • Skills
    in Office pack (namely Excel)


Why joining
BNP Paribas?

· Leading banking institution

BNP Paribas
is a leader in the Eurozone, and a prominent international banking institution
with strong roots in Europe’s banking history. It has a presence in 65
countries, with around 190 000 Employees – including more than 145 000 in

 · Our presence in Portugal

Since 1985,
BNP Paribas was one of the first foreign banks to operate in the country.
Today, the Group has around 7.100 employees across several entities operating
directly in the territory, offering a wide range of integrated financial
solutions to support its clients and their businesses.

· International reach

Thanks to
its international presence and regular and close collaboration among its
different entities, BNP Paribas has the resources to support all clients with
financing, investment, savings and protection solutions that help make their
projects a success. BNP Paribas holds key positions in its three core operating

  • Retail
    , a division that brings together all of the
    Group’s retail activities and specialised business lines;
  • Investment
    & Protection Services
    that include specialised businesses
    offering a wide range of savings, investment and protection services;
  • Corporate
    & Institutional Banking
    division that offers tailored financial
    solutions for corporate and institutional clients.

· Diversity and Inclusion

BNP Paribas
is an equal opportunity employer and proud to provide equal employment
opportunity to all job seekers. We are actively committed to ensuring that no
individual is discriminated against on the grounds of age, disability, gender
reassignment, marriage or civil partnership status, pregnancy and
maternity/paternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we
believe that they foster creativity and efficiency, which in turn increase
performance and productivity. We strive to reflect the society we live in, while
keeping with the image of our clients.

· Commitment towards
work/life balance

Paribas we care about our employees wellbeing and promote a culture of good integration
between work and rest. We believe our employees have rich personal lives
outside of work, being fundamental to be disconnected from work to recharge
both physically and mentally. Only through this balance we may all be at our
best while working.

• Remote Working Conditions

Paribas, we embrace a Smart Working framework based on trust, autonomy and
collaboration. Within this framework, eligible employees can benefit from
flexible remote working modalities adapted to our hybrid working environment.
To guarantee a comfortable and efficient working set-up, eligible employees are
provided with both the office and home equipment, are entitled to an equipment
allowance and can benefit from exclusive partnerships to purchase additional
equipment at reduced prices.


To find out
more on why you should join BNP Paribas visit


* Please note that only applications submitted in English will be

* In case you are selected for this role, further documentation will be
requested to support your hiring process.