About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Corporate and Institutional Banking or CIB Business line consists of multiple métier’s like Global Markets, Global Banking and Transversal each dealing with a specific set of Banking Business function. Application Production Support or APS is an important vertical of CIB that deals with keeping the CIB businesses up and running in production and various transformational activities across domains.
Position Purpose
Deputy Manager for Global GM DEC UBIX APS, in Bangalore, The primary purpose is to be accountable for Global DEC UBIX APS scope.
Responsibilities
Direct Responsibilities
· Accountable of the Application Production Support teams for multiple Transversal applications across multiple regions APAC, EUR and AMERICAS
· Act as a single point of contact for Users, Support team and management to expected service level
· Drive the governances with and manage the expectations of Regional , Operations and Business stakeholders
· Drive various Automation, Monitoring & Tooling common purpose initiatives across Transversal (TV) APS and other teams within CIB APS
· Perform Application Stability initiatives & Service Management activities, along with Service Management Team – Incident Management Trends & Review, Problem Management Trends and Reviews, and Change IPC Management Review, Meetings.
· With the above data, drive IPC (Incident, Problem, and Change) Improvements initiatives across Multiple APS Teams.
· Work on the Hiring and Recruitment Topics of the APS teams by maintaining a central tracker for the ongoing recruitments.
· Accountable for Generation and reporting of various Production KPIs, SLs and Dashboards for APS teams
· Involvement in IT Audits and internal Quality controls for the APS teams
· Centrally maintain the Training Dashboards, Training needs and skill matrix of the team members of APS teams
· Accountable for preparing the presentations for all governances and steering committees
· Accountable for maintenance of Business continuity Plans (BCP), IT continuity plans (ICP) and other continuity related documents
· Accountable for coordination of the BCP and Disaster recovery exercises for Transversal.
Contributing Responsibilities
Technical & Behavioral Competencies
· Strong Project management Skills will technical background on Unix, oracle, SQL
· Well versed with Project management tools including Excel macros, Tableau, et al
· Aware of Production related Incident, Problem, Change Processes
· Aware of ITIL
· Ability to work with various APS, Development, Operations stakeholders, locally and globally.
· Ability to manage small teams as matrix reporting
· Dynamic, Proactive and Teamwork oriented
· Independent, self-starter and fast learner
· Good Communication and Interpersonal Skills.
· Good Domain knowledge on Global Markets and/or Global Banking
· Practical knowledge of change, incident & problem management tools
· Practical knowledge of active monitoring and alerting tools
· Innovative and Transformational mindset
· Flexible attitude
· Ability to perform under pressure
· Strong analytical skills
· Experience in working with international teams across location
· Experience in managing team of 10+
Good to have
· PMP, Prince2 certifications
· ITIL, Devops, Cloud certifications , Kubernetes
· Prior knowledge on Application Production Support
· DevOPS methodology and tools
Specific Qualifications (if required)
Overall 15 – 20 Years of IT experience
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Ability to collaborate / Teamwork
Organizational skills
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to develop others & improve their skills
Ability to set up relevant performance indicators
Analytical Ability
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 15 years
Other/Specific Qualifications (if required)