What is this position about?
BNP Paribas Prime Service offers an impressive breadth and depth of services, providing clients a fully integrated front-to-back solution and a global approach for financing & executions.
Prime Services combines historical strength in traditional Prime Brokerage services – top rated in Securities Lending, Client Service, Capital Introduction, Cash Prime Brokerage and Swap synthetic offerings. This combination allows the anticipation of client needs and development of solutions client may encountered
The Cross-Product Client Service team is part of Global Market Operations dedicated to provide a premium service level to Prime Service clients and Front Office acting as the single point of contact on post-trade management, daily operational activities across all asset classes listed in below.
By leveraging the synergy from client services and trade support functions, the cross product client service is also coordinating production & finding solutions with all internal Operations & Technology departments for a best in class client centric service support model to Business and clients.
Teams based in APAC HK – provides seamless solutions in multiple asset classes, ensuring Prime Service clients benefit from local and global support (thru follow the sun) and expertise as well as proactive management of their issues/queries.
Product Scopes: PB products mainly on Listed Products (cash & derivatives), CBs, OTC products (such as vanilla options, forwards, exotic), CFDs, Equity Swaps, Dividend Swaps, FX products, Rates Products, P-notes, Commodities, CDS, Fixed Income Products, FX across all APAC markets
Client scopes: Local, Regional, and global Prime Service clients where they trade in APAC markets.
What would be your typical day at BNPP Paribas look like?
• Single point of contact for a set of assigned clients to manage their post trade queries via email or phone call.
• Provide solution to clients or Desk or Relationship Managers.
• Escalate Risk and Issue timely.
• Covers APAC markets products in the region for client listed in scope above.
• Liaise with various Operation and IT stakeholder find solution for your clients provide operational support to business
Primary Role Responsibilities
• Work closely with our business partners (Sales, Trading, Business Managers, Relationship Managers) on various client related topics
• Act as coordinator internally to ensure we provide a solution to clients with a competitive timeline.
• Ensure timely and appropriate level of escalation pertaining to client-impacted issues.
• Handle post trade allocation and trade exceptions for Synthetic Prime Brokerage clients
• Follow SLA turnaround time on client issues, and solutions.
• Review CSG and client MI to drive improvement leveraging technology or process enhancement.
• Involved in projects/initiatives globally and locally, on continuous improvement / enhancement to clients, achieve efficiency/cost reduction, mitigate operational risk, streamline existing process, conduct UAT testing.
• Bring solutions to new business initiatives for development.
• Propose process improvements to improve client journey.
Other contributions
• Bring Direct contribution to BNPP operational permanent control framework.
• Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls.
• Comply with internal and external regulatory and compliance requirements.
• Comply with the BNPP standards of Code of Conduct
• Comply with the BNPP IT Security policies.
• Anti-Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.
What is required for you to succeed?
Core Competencies
• Ownership, Drive for results – own your client, hold and grab follow thru issues / queries, Delivers high quality work timely.
• Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
• Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
• Team player & cross-cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
• Client focus – Sees stakeholders as well as external clients as customers.
• Challenge status quo – raise question on processes and current system flows.
Essential Personal Skills
• Diligence – Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
• Resilience – Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
• Communication (Active listener and clear communicator) – Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
• Innovation – Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
• Proactivity – Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.
• Structured / Multi-tasked – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.
About BNP PARIBAS
As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.
We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds
BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.
https://careers.apac.bnpparibas/
More information
BNP Paribas – Diversity & Inclusion Journey
BNP Paribas – The Bank Of Green Changes
Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year