In a changing world, unprecedented challenges require
unmatched talent. Join one of Montreal’s Top Employers in 2024. We are a dynamic
and growing organization having its main establishment located in downtown
Montreal and part of a leading international banking institution fully
committed to building a more sustainable future. Note that the position may be
in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in
Montreal.
The position at a glance
The
ITSM Team Lead has broad responsibilities for the deployment of ITSM related
process and services
In detail
- Plans, manages and evaluates team activities in order to accomplish department objectives.
- Ensures quality and on-time delivery of all activities under team purview.
- Participates in budget exercises and can identify and highlight opportunities for cost reduction.
- Identifies, deploys and monitors intelligent controls related to ITSM core functions.
- Competently represents team services as related to audit and regulatory requirements – defends and provide evidence when appropriate.
- Attends audit and compliance reviews, ensuring the team remains compliant with bank standards.
- Develops action plans to address any non-compliance.
- Participates with regional counterparts and CIB Global to ensure consistency and alignment of ITSM processes, becoming a recognized and valued contributor on global policies and processes.
- Responsible for BAU activities and operational procedures related to the BNP Change Audit process.
- Maintain continuous delivery of service through hiring and training of new staff.
- Ability to review the work of subordinates, providing constructive feedback and empowering them to work autonomously to realize their potential
The strengths and skills that will help you succeed
- 5+ years of exposure to components of IT Change / Incident / Problem / Request management.
- 7+ years working experience within a mature ISO-certified framework (financial services field a plus).
- Ability to lead a multidisciplinary team.
- Clear and comprehensive understanding of ITSM modules and their inter-relationships.
- ITIL Foundation Certification. (Minimum)
- Higher levels certification of ITSM (a strong plus).
- Ability to foster a collaborative environment and deliver consensus agreement with key IT stakeholders.
- Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
- Ability to write communications, procedures and implement preventive/detective controls highlighting process operation adherence or the lack of it.
- Experience using ServiceNow Platform. (a strong plus)
- Remediate process deficiencies in a formalized approach engaging with multiple parties to bring closure.
- Understanding configuration management Database
- Given the
vast majority of our clients, both internal and external, are based outside of
Quebec and Canada, specific language requirements may apply. Knowledge of English is required
What’s in it for you
In addition to competitive compensation, we offer flexible
benefits including a family and spouse insurance program, a defined
contribution pension plan and paid days for volunteering. Hybrid work
arrangements, such as remote working up to 50% and flexible working hours are
available for most positions. BNP Paribas provides excellent training and
personal development programs, as well as opportunities for career development
within the company and internationally.
To find out more about our range of benefits, click here
What you need to know
· We will
review candidates as they apply, so don’t wait to submit your application;
· BNP
Paribas is committed to accessibility and inclusion. If you need any
accommodation during the recruitment process, you can contact
accessibility@us.bnpparibas.com
· You must
be legally eligible to work in the Greater Montreal area and, if applicable,
hold a valid work or study permit. Physical presence in BNP Paribas’ office(s)
is an essential function of this position;
Diversity, Equity and Inclusion (DE&I) at the heart of our
commitments
At BNP Paribas all employees are on an equal footing
allowing us to create a work environment that values and respects people for
their talents, skills and competences.
BNP Paribas recruits, employs, trains, compensates and
promotes regardless of race, religion, colour, national origin, sex,
disability, age, and other protected status (Employment Equity Act and Canadian
Human Right Act).
To learn more about our DE&I commitments, click here
About us
BNP Paribas is the top bank in the European Union
and a major international banking establishment. Present in 63 countries, with
more than 180,000 employees, the bank holds key positions in several areas of
banking and financial services.
BNP Paribas’ mission is to contribute to a responsible
and sustainable economy by financing and advising its clients according to the
highest ethical standards, while striving to respond to essential concerns in
terms of the environment, regional development and social inclusion.
Since 1961, BNP Paribas has supported large Canadian
companies and institutions in their business development by offering a full
range of specialized financial services and investment products.
With over 1,400 employees, BNP Paribas in Canada
continues to attract experts from diverse fields as well as ambitious young
talent from around the world. We are proud to offer our employees a rewarding
and international workplace where they can build their professional careers by
honing their skills, meeting challenges and enriching their knowledge of the
financial industry.
Our certifications
and partnerships
· Montreal’s Top Employers 2024
· Canada’s Best Diversity Employers
2024
· Women in Governance – Parity certified – Platinum certification
· Pride at Work Canada
· Rainbow Accreditation issued by
Canada’s LGBT+ Chamber of Commerce (CGLCC)
· Part of Les Affaires top 300
companies in Quebec
· Synclusiv
· Ready, Willing and Able
· Autisme sans Limites
· LinkedIn Top Companies 2024
Do you want to discover other BNP Paribas offers in Canada?
Click here: BNP Paribas in Canada Our job offers
** Only selected applications that meet the requirements of the role
will be contacted **