We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.
Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.
It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.
Junior Client Account Manager
Requirements:
– Minimum 2 years of experience in a corporate environment, preferably within the financial sector.
– English – C1 level (written & spoken) – ability to communicate fluently with international clients (German language skills – a plus )
– Proven ability to work under pressure and meet tight deadlines while maintaining quality.
– High responsibility, attention to detail, and strong problem‑solving skills.
– Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
– Strong interpersonal skills and a customer‑centric mindset.
Responsibilities:
– Communicate with clients and all involved parties to deliver required services
– Provide day‑to‑day support by managing client accounts, handling queries, and ensuring the expected service level is consistently met.
– Participate in client and third‑party meetings to confirm satisfaction, gather feedback, and identify improvement opportunities
– Help create and maintain team procedures and checklists to eliminate gaps and discrepancies in our processes
– Participates in process enhancement to ensure proper delivery of services
What we offer:
– Hybrid work mode, 50% working from home within a month
– Equivalent for remote work expenses (120 PLN per month)
– Stable employment in the international company
– Fully paid private medical care for employee
– Pre-paid lunch card
– Employee Pension Plan
– Co-financed Multisport Card
– MyBenefit Cafeteria Platform
– Life insurance
– Car parking availability in the office building
– Trainings and development opportunities