About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Business line/Function :
Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.
Job Title:
AVP / Manager – ISPL Change Management Operations
Date:
2024
Department:
ISPL Operations Change Management, CIB-ITO
Location:
Mumbai
Business Line / Function:
Change Management Operations
Reports to:
(Direct)
Head – Change Management Operations
Grade:
(if applicable)
NA
(Functional)
Number of Direct Reports:
NIL
Directorship / Registration:
NA
Position Purpose
An increasing role is played by ISPL Operations to support various Business lines. The position’s main purpose is to equip ISPL Operations with the ability to contribute to Transformation around the 5 levers defined at Group level
v Implement new customers journeys
v Upgrade the operational model
v Adapt information systems
v Make better use of data to serve clients
v Work differently
Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind). Coordinating with various departments for Data collation, Data Analysis & preparations of Presentations to Management. Also ability to work on adhoc transversal projects driven across Operations department, interacting with Management & senior level stakeholders within tight timelines. Also look into
Responsibilities
Detailed description of the role:
1. Business Management
a) Experienced in developing Business Strategy & handling Business Management topics
b) By adopting operational plans, carrying out evaluations and analysis, strive to keep the business productive, efficient, and organized at all times.
c) Be responsible for preparing / Oversee Business Agendas for Senior stakeholders/visitors & work on Business related content/large scale presentations.
d) Manage large gatherings, townhalls on behalf of Operations Management requiring to coordinate with various teams such as Brand & Communication; Operations Management; Global Stakeholders, Facilities & admin departments etc.
2. Projects
a) Actively contribute / lead in projects / initiatives driven by central , region or local ISPL Management
b) Active participation on ad hoc tasks and/or projects as assigned by Management from time to time
c) Ensure tracking & completion of projects in timely manner with reporting to Management
3. Budget
a) Contribute to Performance Management, Budgets & Financial Monitoring
b) Be accountable for maintaining related data & analysis around Budget topics
c) Be able to report, monitor & track Head Counts & costs including variance from budget to actuals
d) Maintain data points for being able to simulate Metrics/KPI around these points
4. Governance
a) Ensure overall governance & monitoring of the Key deliverables pertaining to the department
b) Timely reporting of Dashboards/KPs
Technical & Behavioral Competencies
v Organization agility & optimization
v Business Management
v Budget & Performance Monitoring
v Excellent Communication, articulation & summarization skills
v Operational Risk & Control awareness
v External Customer & Service Focus
v Project Management skillsets
v Takes initiative & is results driven
v Decision capabilities
v Excellent Interpersonal & Communication skills
v Ability to innovate & manage change & complexity with confidence
Specific Qualifications (if required)
Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets & Client Management teams. The team mainly supports Business Operations by looking into Transitions/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter as well as Budget & Business Management Topics.
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to synthetize / simplify
Ability to deliver / Results driven
Creativity & Innovation / Problem solving
Critical thinking
Transversal Skills: (Please select up to 5 skills)
Ability to manage a project
Ability to understand, explain and support change
Analytical Ability
Ability to manage / facilitate a meeting, seminar, committee, training…
Ability to anticipate business / strategic evolution
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 12 years
Other/Specific Qualifications (if required)