Direct Responsibilities
As Head of CIB, Securities Services Operations Philippines, you will be in charge of the department global supervision and risk monitoring aligned with different regions & platforms (consists of 120+ FTE’s approx)
- Ensure that the business processes and operating models are adequately designed, orchestrated and harmonized across regions.
- Act as a ISPL point of contact for 2S ISPL in terms of Service Delivery and financials (FTE cost, monthly billings etc.).
- Ensure close collaboration and alignment with APAC, specifically Australia, New Zealand stakeholders & strong governance with Head APAC 2S Client delivery and his / her office
- Ensure adherence, alignment and consistency of ops models between ISPL, BSPB and legacy locations.
- Foster collaboration, alignment and communication across ISPL & BSPB
- Deliver to agreed KPI & KRI as defined in the SLA’s , monitor the performance via KPIs and KRIs of all departments.
- Participating/Leading the monthly governance meeting between BSPB, 2S ISPL and beneficiary locations
- To manage and ensure all requirements needed for delivering the BAU by understanding the client deliverables.
- Manage and co-ordinate for all recruitment related in any new incoming processes and for any attrition within the department.
- Manage any internal audits within the department.
- Adherence to control framework for the department.
- Manage Global stake holders including Locations and Project teams.
- Create a culture of ownership and accountability within the department by exhibiting the lead by example behavior.
- Thorough knowledge on Securities Markets and managing operations.
- Should be pro-active and flexible to set as an lead by example.
- Promote continuous improvement within your scope, serving our clients, and act as sponsor to ensure the implementation of transformation projects that improve the quality of the service provided.
Contributing Responsibilities
- Anticipate risks, identify issues, design, and implement remediation actions.
- Ensure the Control framework is properly implemented for Securities Services activities, promoting awareness and following implementation and sign-off of RCSAs and controls reviews by the team managers.
- Ensure regulatory requirements impacting processes are implemented where needed.
- Ensure the implementation of a Business Continuity Plan
- Oversee the recruitment, appraisal, and CRP of Team
- Ensure the management of daily activity of the team (feedback, animation, alert for potential issues) and presences.
- Adherence to the global Target Operating Model
- Ensure that progress against objectives for all reporting staff is reviewed on a regular basis
- Monitor the performance of individuals as compared to defined responsibilities and address performance issues as they arise
- Contribute to the development of individuals within the teams, through coaching, internal mobility
- Bring solutions to new business initiatives for development.
- Comply with internal and external regulatory and compliance requirements.
- Comply with the BNPP standards of Code of Conduct
- Comply with the BNPP IT Security policies.
Technical & Behavioral Competencies
Core Competencies
- Ownership, Drive for results –Delivers high quality work consistently.
- Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
- Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
- Team player & cross-cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
- Client focus – Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market.
- Challenge status quo – raise question on processes and current system flows.
Essential Personal Skills
- Diligence – Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
- Resilience – Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
- Communication (Active listener and clear communicator) – Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
- Innovation – Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
- Proactivity – Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.
- Structured – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.
Business skills:
- Investment Banking Knowledge
- Risk Knowledge & Awareness
- Strategy
- Back Office Operations
- Local regulations and regulatory requirements