About BNP Paribas Group:
BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
About BNP Paribas Solutions – Philippines Branch
Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services, back-office operations services related to or which further the accomplishment of the corporation’s investment services, banking transaction processing, and equity investment.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
The Server Infrastructure team is responsible for supervising, monitoring, and developing the Server of the regional Hub of BNP Paribas, liaising with BNP Paribas Head Offices where all major banking applications are hosted. Server Team activities play a major role in the structure of processes that govern decision making around IT investment, client and supplier relationships, and project management.
Position Purpose
This position is focused on the automation management of Citrix infrastructure. The Citrix infrastructure offers services to thousands of users and hosts hundreds of servers. As part of this role, the candidate selected must contribute to preserving the required performance for a very demanding service with critical services offered from it.
Responsibilities
This role will contribute to maintaining a high-availability environment. Due to large number of assets to manage and the different vendor technologies, the role may require expert knowledge to adapt with the required skills on new technologies and scripting requirement to manage the infrastructure.
- Oversee the configuration, monitoring, and troubleshooting of Citrix environments, including XenApp, XenDesktop, and Citrix ADC (NetScaler).
- Provide technical support to end-users, resolving Citrix-related incidents and service requests in a timely manner.
- Conduct regular health checks on Citrix server farms, ensuring optimal performance and availability of virtual applications and desktops.
- Work closely with IT teams to implement upgrades, patches, and new features, as well as to optimize the Citrix environment.
- Exhibit high reactivity, proactive improvements and capacity to follow plan action linked to new projects and/or incident remediation are part of the day to day of this position. The team follows ITIL methodology and is part of the day-to-day operations.
- Create and maintain documentation for procedures, configurations, and troubleshooting guides to enhance team knowledge and efficiency.
- The team is working in an FTS (Follow-the-sun) environment having members spread around the globe in Canada, USA, Brazil, France, Spain, India, Hong Kong and Singapore.
Technical & Behavioral Competencies
- Must have at least 10 years of experience in Citrix CVAD administration, troubleshooting and knowledge of the product. A sound knowledge in Citrix NetScaler, StoreFront and DDC – administration and troubleshooting Windows Server administration
- Must have background in developing and maintaining system documentation, including configuration guides, and standard operating procedures.
- Capability to assess demand for their service or technology area and develop plans to meet future capacity needs and make recommendations to the manager.
- Active Directory GPO management and PowerShell, Ansible or other scripting languages/skills
- Virtualization and HVD Administration. Linux Red hat/Ubuntu/Debian administration skills (Linux VDA)
- Preferably ITIL 4 Foundation qualification.
Other technical skills that may be required:
- Artifactory
- PHP + JavaScript skills
- CI/CD tools (Jenkins) skills
- CyberArk
- Transact-SQL
- Ansible playbooks management (YAML) / Ansible Tower skills
- GIT/Bitbucket repository management
- APIs integration and management skills
- Any Monitoring tools