Support Analyst – ITG Real Estate – Automation & Tooling

Employment contract:

Permanent

Location:

Bangalore, Karnataka, India

Job/mission:

INFORMATION TECHNOLOGY

Reference:

48323804

 

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

 

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group’s performance and stability

 

 

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

 

About Business line/Function:

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

 

Within BNP Paribas Group IT, teams are organized in several divisions called “APS” which are each responsible for a business line.

·         French Retail Banking

·         Personal Finance

·         Payments

·         Group Functions.

 

The current position is to be filled within Real Estate APS team.

CTO Personal Real Estate is responsible of the Production for Real Estate, either Application Production, Infrastructure and/or Production Security. The organization relies on Producers (ITG, BP2I, CIB ITO, Local Producer) for Infrastructure services and platforms. The CTO manages Application Production for Real Estate

•       Manage Production environment for applications, guaranteeing quality & stability for Business, relying on Data.

•       Frame & run conditions to consume infrastructure services for applications in a secured mode.

•       Advice Métiers to adopt proper technologies means regards to business application needs

 

 

 

 

Job Title:

ITOPS / Automation & Tooling Engineer

Date:

Jan, 2025

 

Department:

ISPL ITGP

Location:

Chennai/Bangalore

Business Line / Function:

RE APS

Reports to:

(Direct)

ISPL ITGP RE APS Lead

Grade: 

(if applicable)

 

(Functional)

NA

Number of Direct Reports:

 

Directorship / Registration:

NA

 

Position Purpose

The ISPL RE APS Automation & Tooling team is being built to set-up a Real Estate APS Center of excellence in synergy with teams in France & other international sites of Real Estate APS. Leveraging BNP Paribas Paris team’s expertise and ISPL IT skills, to deliver automated and standardized solutions.

 

The APS Automation & Tooling team is meant to provide a set of added value, Industrialized solution and services contributing to major IT transformations including infrastructure obsolescence management, modernization of our tools & technologies, automation of our operations and definition of referential guidelines.

The Production Engineer – Automation and tooling will be primarily responsible for ensuring the setup and maintenance of automation and reporting models, while contributing to project and programs linked to the RE APS. 

 

This team will actively co-ordinate & lead together with France team on different transformation levers of Real Estate Production.

To meet these challenges, the APS team will be using BNP Paribas procedures and processes defined by Paris teams or jointly defined with ISPL teams.

 

A strong relationship is also to be built between the RE APS team and dedicated business lines’ teams.

The team’s scope will be expanded in the future beyond the first set of described activities depending on business applications needs and the overall BNP Paribas IT organisation.

 

Responsibilities

 

Direct Responsibilities

The Production engineer Automation & tooling duties are as follows, as a whole or in part

·         Ansible development 

·         Continuous deployment tool & support 

·         Certificates Renewal

·         Service now automation

·         Monitoring and alerting setup 

·         Develop and maintain dashboards and reporting.

·         Ensuring descriptive modelling

·         Ensuring knowledge sharing 

·         Ensuring quality and security

 

 

Contributing Responsibilities

·         Contribute to the knowledge transfer with Paris APS teams.

·         Contribute to the definition of procedures and processes necessary for the team.

·         Help build team spirit and integrate into BNP Paribas culture.

·         Contribute to the regular activity reporting and KPI calculation.

·         Contribute to continuous improvement actions.

·         Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope.

·         Contributing to continuous process improvement

·         Contributing to user training and information

·         Contribute to projects and programs 

 

Technical & Behavioral Competencies

·         Strong Knowledge of ITIL

·         Strong knowledge IT infrastructure

·         Knowledge of ansible

·         Knowledge on Production tools like Dynatrace, Elastic Search, Autosys.

·         Strong knowledge of Data visualization tools (Tableau)

·         Knowledge of Scripting and automatization workflows

·         Strong knowledge of data processing (Dataiku) 

·         Knowledge of Data Lab environment – Test & learn methodologies

·         Methodologies Test AB

·         Experience on control methodology 

·         Good written and spoken English.

·         Measure and identify areas for improving Quality and overall Delivery.

·         Able to communicate efficiently.

·         Good Team Player

·         Knowledge of service Now development 

 

Specific Qualifications (if required)

 

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Communication skills – oral & written

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

 

Ability to develop and adapt a process 

Analytical Ability

Ability to set up relevant performance indicators

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level: 

 Master Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)