Vice President – Operations Client Relationship Management “OCRM“

Business Overview:

CIB Americas Operations Mission is to be a valued PARTNER to our internal and external clients, providing the highest quality support and levels of customer service. Operations is charged with Transforming the operational platform and instilling a culture of continuous improvement.  Operations is committed to the BNP Paribas CODE of Conduct and takes pride in the professional and respectful execution of its responsibilities.

The OCRM role will you the opportunity to see in detail all product types of the various global business lines with BNP Paribas CIB, to have daily interactions with various internal teams (Sales, Marketing, Middle Office, Core Ops and IT) and interact with senior level stakeholders at the bank’s T20 and C100 clients. 

Candidate SuccessFactors:

Candidates are measured on the following four performance drivers, whichwill dictate how individual impact is considered on the Americas platform:

• Results and Impact
  • Able to influence peers and team.
  • Demonstrates good judgement when making decisions of high complexity and impact.
  • Exercise appropriate autonomy in the execution and delivery of work. 
  • Responsible for driving outcomes, which have meaningful effect on team or department.
• Leadership and Collaboration:
  • Creates trust with colleagues.
  • Acts in leadership capacity for projects, processes, or programs.
• Client, Customer and Stakeholder Focus: 
  • Able to build relationships with a mix of colleagues and clients.
  • Interacts regularly with management and department leaders.
  • Demonstrates the ability to influence stakeholders at the team level. 
• Compliance Culture and Conduct: 
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
  • Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.

Responsibilities: 

• Relationship manager is responsible for a portfolio of AMER based priority clients aiming to provide the client with an end-to-end operational service. 
• Fostering and creating genuine relationships and steady communications with AMER senior client operations leads from the bank’s  T20 and C100 priority clients.
• Acting as our client’s advocate across BNPP Operations and Technology for gathering feedback and providing opportunity for our clients to share operation performance  feedback 
• Capturing and reporting on client escalations, key interactions, and vendor adoptions across your dedicated coverage.
• Ability to leverage internal client analytics to measure Operations performance, proactively reach out to clients to address lagging performance.
• Owns and addresses client needs and issues, starting from inception and continuing through resolution. 
• Originating internal dialog with service leads to share escalation trends and ensuring root cause of escalations are addressed by operations leads. 
• Leads the preparation for and delivery of regular operational reviews, scorecard meetings and other strategic meetings to monitor operational performance.
• Assisting in the growth of BNPP’s OCRM brand by contributing or owning programs focused on KPIs, Fintech Agenda, regulatory awareness, and industry partnerships.
• Regularly connect with business stakeholders to discuss business and operational areas impacting the client relationship and align objectives across the business and ITO functions. 

Minimum Required Qualifications:

• Ideal candidate will possess executive gravitas, is excellently presented and can interact at senior levels locally and globally while successfully managing business and stakeholder relationships. 
• Previous experience in covering AMER T20 and C100 clients, with established knowledge and deep relationships with our priority client’s AMER Operations stakeholders. In depth knowledge of the AMER Market structure and operations processes. 
• Deep understanding of trade lifecycles and solid product knowledge across Cash Equities, Fixed Income, Derivatives, Prime Broker, Securitized Products, FX etc.       
• Proven track record of being an active and collaborative, team-oriented contributor. 
• Adept at issues management, escalation management, conflict management and negotiation
• Familiar with AMER T20 and C100 client scorecards and KPI programs. 

Preferred Qualifications: 

• 99 Licenses – Preferred 
• 7 + years of client Facing experience in Markets Operations with direct experience of delivering superior client service and managing situations requiring conflict resolution. 

FINRA Registrations Required:  

• Not Applicable 

CFTC Swap Dealer Associated Person (if yes, NFA Swaps Proficiency Program is required): 

• Not Applicable 

SEC Security-Based Swap Dealer Associated Person:

• Not Applicable 

The expected starting salary range for this position is between $120k to $160k annually. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in role, base salary of internal peers, prior performance, business line, and geographic/office location.

In addition, our comprehensive benefits package aims to support our employees in various aspects of their lives. From healthcare and wellness programs to retirement plans and childcare services, we prioritize the well-being and growth of our employees. Our benefits include medical, dental and vision coverage, a 401(k) Savings Plan, backup childcare, life, accident and disability insurance, mental health support and paid time off. Additional details about our benefits offerings, inclusive of eligibility for a discretionary bonus, will be provided during the hiring process.

This application will remain open until a candidate has been selected for the role. There is no specific application timeline.

About BNP Paribas:

BNP Paribas is a leading bank in Europe with an international reach across the US, EMEA and APAC. It has a presence in 65countries, with nearly 190,000 employees. The bank employs over 3,500 people in offices in the US across 10 states including New York, Jersey City, Chesterbrook, PA, San Francisco, Boston, Chicago, Denver, Miami, and Washington, DC. BNP Paribas has built a strong and diversified presence to support its client base. We continue to grow and strengthen our commitment to the US market through our Corporate& Institutional Banking activities. We are one of a few non-US banks to offer a full value chain for our clients, from trading to financing, and clearing and custody in the US with the international footprint and capacity to deliver both globally and locally. Leveraging the strength of our European roots, our network can support clients in virtually every region of the world, enabling more connectivity and efficiency wherever our clients conduct business. We take pride in our expertise and our ability to adapt while constantly looking ahead to create a more sustainable world.

As an international company with a global footprint, the unique cultures and viewpoints of our team members are an integral part of the fabric of BNP Paribas. We are a company with a purpose -to be a responsible and sustainable global leader. We aim to create an environment where our employees feel empowered to drive change, make an impact and be true to themselves. We employ talented individuals from a wide variety of backgrounds, locally and globally, and are inspired by our employees who help us in cultivating a diverse, equitable and inclusive workplace through initiatives such as our Diversity, Equity & Inclusion (DEI) Leadership Forum and Employee Resource Group (ERG) communities. We strive to be a workplace where all team members can grow and thrive and offer robust training, development, and mentoring opportunities to make that vision a reality. Our leaders are deeply committed to DEI and highly accessible to our employees, consistently soliciting feedback on how we can continue to support our employees to reach their highest potential. 

BNP Paribas. The Bank for a Changing World – https://usa.bnpparibas/en/homepage/join-us/our-opportunities/